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Work Background
Montana Department of Public Health and Human ServicesMT Children’s Trust Fund Manager
Apr. 2024
Montana Department of Public Health and Human ServicesPFS Program Specialist
Jul. 2023 - Mar. 2024Butte, Montana, United States
Missoula CountyBaucus Fellow
Jun. 2023 - Jul. 2023Missoula, Montana, United States
University of MontanaProgram Coordinator II
Nov. 2018 - Jan. 2023
Hide and Sole Customer Service Representative
Aug. 2017 - Aug. 2018Missoula
Planned Parenthood of Montana, Inc.Certified Navigator
Oct. 2016 - Nov. 2018Missoula⎯ Assisted 400+ clients acquire health insurance via healthcare.gov and Montana Medicaid during Open Enrollment. ⎯ Provide one-on-one counseling sessions on personal and private health needs, income, family structure, financial resources to assist clients during the complicated and complex application processes. ⎯ Analyze clients’ financial verifications required to determine eligibility for Medicaid application and assist with completion, submission and tracking of pre-enrollment Medicaid applications ⎯ Provide consultative expertise to select healthcare plans based on need and income employing diplomacy and compassion. Support efficacy of care plans and triage each client’s unique situation in regards to insurance and long-term care needs.
⎯ Use empathetic communication, reflective listening skills, and understanding of Medicaid / Marketplace insurance plans to educate clients on resources and services. Conduct research and analysis as needed in support of each case. ⎯ Identify, contact, and educate University students about health insurance options, i.e., Montana University System Student Insurance, Montana Medicaid, and healthcare.gov. ⎯ Collaborate and work with a team of ten staff, nine navigators, and a Director to clarify policy, build procedures, and support community educational events.
⎯ Implemented a collaborative project with the Montana University System to implement the HIPPPS program to help students reduce tuition costs through state-paid health insurance premiums.
University of MontanaProgram Assistant
Feb. 2016 - Jun. 2017Academic Enrichment⎯ Counseled students individually to explain educational policies and procedures, help with registration, and connect them to academic enrichment activities, and campus and community resources. Honored FERPA and HIPAA confidentiality. ⎯ Facilitated dialogue between work supervisors and faculty to support students’ academic enrichment activities and ensure credit/grades processed appropriately, accurately, and timely.
⎯ Input confidential student data into institutional software with attention to detail for student academic performance statistical analysis and tracking. Research, analyze and problem-solve technical issues.
⎯ Created policy, procedure, and protocol to support activities of a diverse team within a six-program suite housing four student staff, three advisors, two program managers, two administrators, and one intern.
The University of Montana - School of Business AdministrationFront Office Assistant
Aug. 2014 - Feb. 2016
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