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Work Background
Parravans Caravan WorldCustomer Service Specialist (Repair, Warranty & Service)
Oct. 2024Sydney, New South Wales, AustraliaCustomer Service Consultant in the Repair, Warranty & Service Team
ParravansAdmin & Aftersales Service
Apr. 2022 - Jan. 2024Sydney, New South Wales, AustraliaAdmin & After-sales service for customers buying a caravan.
CamplifyInsurance & Resolutions (Consultant)
Oct. 2021 - Apr. 2022Canberra, Australian Capital Territory, AustraliaPart of the Insurance & Resolutions Team
Australian Bureau of StatisticsTeam Leader (APS6)
Mar. 2021 - Oct. 2021Canberra, Australian Capital Territory, AustraliaTeam Leader (APS6) for the Census Field Support Centre (6-month contract role)
PSC Insurance GroupNational Business Development Manager / Product Manager (RV Insurance)
Nov. 2017 - Mar. 2019Sydney, Australia
Suncorp GroupNational Business Development Manager (Apia/CIL)
Jul. 2016 - Jan. 2017St Leonards, New South Wales, AustraliaManaging a Business Development team for two brands under the Suncorp Group, being Apia (Specialising in insurance for 50 & over, rewarding their experience) & CIL, the Caravan & RV Insurance specialists since 1962. I have 6 BDMs reporting to me from various locations across Australia. We manage key relationships, exhibit at RV Industry & Mature Age Industry events, various sponsorships & anything that relates to these niche groups, which helps to increase profitable revenue for both brands.
Suncorp GroupNational Business Development Manager (CIL)
Jan. 2004 - Jun. 2016Sydney, AustraliaBusiness development activities for CIL Insurance, a niche brand under Suncorp's Personal Insurance division, which specialises in caravan, motorhome & camper trailer insurance. Primarily managing relationships with intermediaries, which are mainly caravan, motorhome and camper trailer dealers/retailers, who refer customers to CIL. I look after intermediaries in NSW & ACT and I have 3 other BDM's, based in Melbourne, Brisbane and Perth, who report to me and they look after the other states.
VeroInternal Property Claims Assessor / Claims Advisor
Jan. 2002 - Dec. 2003Sydney, AustraliaAssessing & managing a variety of domestic & commercial property claims, through to final settlement.
VeroClaims Team Leader
Jan. 2000 - Dec. 2001Sydney, AustraliaLeading a team of senior claims specialists, managing a variety of domestic property claims for intermediary corporate partner customers.
VeroVarious Team Leader Roles
Jan. 1998 - Dec. 1999Sydney, AustraliaLeading teams up to 18 people, consisting of junior and senior domestic underwriters, as well as claims staff. Mainly in a Call Centre environment.
RSAUnderwriter / Team Leader
Oct. 1995 - Dec. 1997Sydney, AustraliaVarious roles from Domestic Underwriter to Team Leader
AA New ZealandVarious Roles
Apr. 1988 - Sep. 1995New ZealandStarted as Accounts Payable Clerk in 1988, then onto Finance Officer in 1989. Senior Customer Service Officer from 1990-92, then Area Manager from 1993-95. Involved in various facets of motoring services, retail products, finance, travel & insurance services.
CaltexAccounts Clerk
Oct. 1987 - Mar. 1988New ZealandEntry level accounts role at Caltex Head Office, based in Wellington, NZ
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