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Work Background
Small Island ICT IncManaging Director
Sep. 2023Small Island ICT Inc. is an SMB IT/ICT Managed Services Company, based out of Ontario Canada. We specialize in: i. Managed Services - Network Management, Firewall Management, Backup as a Service ii. Software and Web Development iii. Design and Graphics iv. Cloud Services v. IT Infrastructure Management and Implementation We have established ourselves as a trusted partner for businesses seeking to optimize their IT operations. By partnering with us, you're joining forces with a team of passionate experts dedicated to your success.
GoCo by TELUSInternet Network Specialist
Sep. 2022 - Aug. 2023Working with the Network Architects and SEs to design, provision, and implement customer solutions built around GoCo's service portfolio. Such as: i. SDWAN - By VeloCloud ii. Managed Firewall Services - Based on Juniper, Fortigate, and Cisco iii. Hosted PBX iv. Business Internet Services
The Salvation Army in CanadaSenior Infrastructure Admin
Mar. 2022 - Sep. 2022Shared the responsibility among a team of 5, for management and support of all the network infrastructure of the organizations 400+ locations throughout Canada and Bermuda. This included designing and implementing solutions across the territory.
HyperSync TechnologiesGroup Head Of Business Solutions
Sep. 2017 - Jan. 2022Oversee business development across the group, with an active engagement in project implementation and Service delivery.
HyperSync TechnologiesSenior Enterprise & Cloud Services Manager
Dec. 2016 - Sep. 2017Oversee the various Cloud platforms that are designed, implemented, and supported by Hypersync Technologies. Leading the planning, design, implementation and support of the various Cloud infrastructures, ranging from HP, Cisco, Huawei, Fortinet, etc, with multiple Hypervisor Technologies.
HyperSync TechnologiesSenior Enterprise Engineer
Sep. 2015 - Dec. 2016Perform client consultation. Plan, design, implement and support the UCS Cloud infrastructure, develop and implement the technical architecture and physical design of the network: analyze existing data networks and recommend solutions. Set up, configure, and test Cisco LAN switches (core, distribution and access), firewalls, routers and gateways, etc. And as well, troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems.
Cisco SystemsStrategic Product Sales Specialist
Mar. 2014 - Aug. 2015JamaicaThe overall role and responsibility of the Strategic Product Sales Specialist is to lead the collaboration software solutions drive in the Jamaica, and the rest of the Caribbean market, on behalf of Cisco.
Digicel JamaicaBusiness Solutions TAC Engineer
Oct. 2010 - Jan. 2014Kingston JamaicaProviding support to Wimax Broadband customers. Troubleshooting, Implementing, and designing Networking, Security, and Voice solutions based on Cisco, Avaya, and other vendors, whilst delivering on agreed upon SLAs, requiring knowledge of, and working within established ITIL protocols, to maintain service levels while using various support tools. Preparing and providing various supporting documentation and reporting.
Digicel JamaicaProducts Support Technical Agent
Oct. 2006 - Oct. 2010Kingston JamaicaThis position required the roles below: - Blackberry/RIM technical support
- Customer Service for the GSM customer subscriber base
- Knowledge and technical support of the various handsets offered on the GSM platform
- Technical support at mobile events
Jennifer Samuels Green Custom's BrokersCustom's Brokers Clerk
Jan. 2001 - Jan. 2007Kingston JamaicaThis position involved detailed knowledge of, and working relationships with the Jamaica customs department. Daily operations involved: - Preparing C78 and C79 forms for import and export purposes. - Liaising with corporate customers and gathering the requisite documents for import/export. - Daily visits to the local shipping ports, warehouses, and wharves to assist customs in releasing customer goods and equipment. - Providing systems maintenance within the company's business environment, to ensure the proper and constant functionality of the business systems. - Prompt and safe delivery of customer goods/equipment to designated areas.
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