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Work Background
Affinity HospiceHospice Sales Representative
Oct. 2024Marietta, Georgia, United States
Jackson and CokerSales Coordinator
Mar. 2022 - Jun. 2024United States
AmedisysOffice Manager
Dec. 2014 - Apr. 2022Duluth, GeorgiaPromoted to oversee office operations for a large nationwide home health agency. Manage operational expenditures including cost containment, office supply procurement and inventory. Heavily involved in all aspects of business operations and streamlining daily billing, account management and client service delivery. ★ Recruit, hire and train personnel and serve as primary contact for onboarding and training new personnel. ★ Ensure business and client safety and support is maintained, follow stringent HIPAA compliance for filing and management of records. ★ Facilitate HR functions including payroll, retention, staff training and management of four direct reports. ★ Oversee and ensure all staff certifications are tracked and updated for licensure and other requirements. ★ Serve as the “go to” contact in resolving office or client issues; meet daily with staff and leadership that provides a solid grasp of current issues and available options for resolving problems. ★ Knowledgeable in ICD 9/10 coding, billing and invoicing with understanding of medical terminology. ★ Successfully identify each employee’s strengths and adjust office procedures that ensures a strong and cohesive team unit; manage vendor relations that promote greater cost containment initiatives. ★ Communicate with insurance companies to verify patient insurance coverage and approvals. ★ Acknowledged for developing major process improvements and best practices in the Georgia region. ★ Continuously keep the lowest A/R in the region focused on containing costs while raising productivity. ★ Manage all aspects of in-home personnel and serve as backup lead for all onsite personnel. ★ Successful development of the entire new orientation program for all surrounding care centers.
AmedisysBusiness Office Speacialist
Aug. 2006 - Dec. 2014Duluth, GeorgiaCoordinated patient care services for up to 140 patients and facilitated daily operations for 25 employees and contractors. Entered orders and assembled new patient “start of care” packets. Managed staffing schedules for personnel including contractors. Ensured a high degree of accuracy in entering all orders and ensured physician orders were transmitted and received. ★ Hosted weekly case conference meetings and discussed any high-risk patients, daily business processes, any new procedures and assigned staff scheduling. ★ Followed all HIPAA compliance procedures in maintaining accurate patient files. ★Oversaw employee payroll approvals and reports, work schedules and ensured employees were knowledgeable in all required daily functions and assignments. ★ Served as the primary point of contact in resolving billing or other office operations issues. ★ Managed calendar scheduling for new hires including new employee orientation and setup calendar invites for meeting attendance.
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