Vitalyst LLC division of Alithya LLCAdvanced Product Support Specialist
Mar. 1998• Provided expert assistance in off-the-shelf software via multiple channels, significantly improving customer support response times with 98% customer support satisfaction. • Created advanced Microsoft Excel formulas and Pivot Tables, revolutionizing custom reporting and data analysis to solve problems and meet data requirements. • Assisted clients with advanced formulas and tracing to reconcile data using communication skills and active listening techniques to ensure understanding. • Developed custom VBA solutions for Microsoft software, optimizing data management and enhancing reporting efficiency for diverse client projects. • Designed and implemented advanced Microsoft Access databases, revolutionizing data organization and streamlining complex reporting processes by 17%. • Resolved complex software issues using Visual Basic for Applications, significantly reducing customer support turnaround times by 28%. • Conducted thorough computer diagnostics, facilitating accurate problem reporting to customers' internal help desks. • Effectively taught others to write Visual Basic for Microsoft Excel and Microsoft Access database-building techniques. • Created, maintained, and followed up on support tickets in a fast paced environment with accurate and detailed notations that instructed how to resolve issues.
