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Work Background
EVRYTHNG - a Digimarc companyProduct Manager / Program Leader
Jun. 2020 - Mar. 2023Program Manager Business Development: Responsible for managing the formulation and execution of business development projects including: - Managing programs and projects to accomplish program milestones and outcome objectives.
- Undertaking market research, technology and product diligence activities to support proposed or
active programs.
- Formulation and tracking of program stage gates and resource commitments with internal and
external stakeholders.
- Tracking and reporting product, technology and business case success criteria for active programs
to determine progress toward program stage gates. Global Supply System Dashboard (GSSD) Initiative: This initiative aims to drive the formulation, delivery and ongoing evolution of a global supply system visibility program EVRYTHNG is developing with the World Economic Forum, industry and public sector partners. The Mission of the GSSD is to "Support humanitarian entities by providing a near-real time dashboard view of system-wide performance, highlighting potential disruptions and/or bottlenecks in the distribution system. Enable swift, even pre-emptive, agile action that aids in assuring the delivery of food and other essential goods needed to preserve and protect lives." Upon a successful Proof of Concept, the GSSD will be transitioned to a Neutral, Non Competitive Governance structure where further iterative functionality will be implemented.
Integration PointProgramme Manager
Apr. 2017 - Mar. 2018Brussels Area, BelgiumIntegration Point specialises in Global Trade Management Software Solutions for organisations with Global Trade Operations.
Employed by the VP of Operations EMEA as Programme Manager for a large client project delivery that as part of an Enhanced Services Contract, purchased Programme Management support. I led an international team of business analysts in order to implement 4 key client installations spanning USA, Asia and Europe, managing the complexities of stakeholder engagement and communication, phased timelines, programme resources, risks and finances. Management & Leadership Successes:
Established a solid relationship with the Client ensuring that any risks were identified and dealt with to minimize risk to the overall programme. Identified business development / ‘add-on’ sales opportunities during the implementation phase to augment existing product revenue streams (Annual Revenue > ~€1 million per annum). Ensured that there were ZERO Project delays resulting from Integration Point as the Service Provider. Contributed to the establishment of internal Programme Management Standards to improve the provision of Programme Management Services for future Enhanced Services Clients.
JUST Digital Media ServicesFounder
Aug. 2015 - Jun. 2020Brussels Area, BelgiumSpecialising in Digital Marketing Activities using Social Media platforms. If you need more visibility, more leads or are focused on increasing your sales, we can provide support in the following areas: - Digital Marketing Audits - for businesses, marketing managers and agencies the tools to assess existing digital marketing plans and identify the gaps where improvement is needed. - Digital Marketing Campaign Management - should you not have the time or the skills to properly leverage your Marketing efforts, we can evaluate your situation and determine whether there is a suitable match for a mutually beneficial collaboration (Marketing strategy formulation, Campaign definition and launch, Creatives for Ad Campaigns, Content Management strategy) - Facebook Digital Marketing Training - an advanced training for business owners, entrepreneurs or marketing executives that want to leverage the power of marketing with Facebook and Instagram. Learn how to setup Facebook Business Manager, Ad accounts, Facebook business page, Creatives, Audience definition, Customer Journey mapping, Campaign Management, Conversion Rate Optimisation and 3rd party tools. - Business Coaching/Consulting Services – with a broad range of business experience I can guide you through your problem-solving needs. In today’s changing world, we need to think outside of the box, apply pragmatic and agile approaches to solution development. Tailor made services to suit your needs.
WoolworthsHead of E-Commerce Operational Delivery
Apr. 2014 - Jul. 2015Cape Town Area, South AfricaContracted to define the short, medium- and long-term strategy (2020) and investment required for a robust, scalable, premium E-commerce service offering for Woolworths E-Commerce. Led a strategic review of the E-commerce fulfilment business to provide commercial, financial and operational transparency and agree the required improvement/turn-around plan. Following the strategic review phase of the project, led the implementation of 3 strategic investment cases and business plans to enable turn-around and delivery of a profitable 2020 E-Commerce fulfilment strategy – CAGR sales growth of ~50% for FOODS & ~70% for CLOTHING/COUNTRY ROAD GROUP over the period, achieving material improvement in RoS and significantly increased customer retention. Management & Leadership Successes - Full CAPEX investment approved to develop a robust, scalable, efficient end to end fulfilment process >30% improvement in ROS identified (~EUR 4,2 million) - Delivered organisational structures, processes, training programmes and tools required to transform productivity and improve efficiency, enabling delivery of current and future targets - >20% YoY improvement in service performance (FY15 vs. FY14); 9% ROS improvement YoY. - Defined and implemented targets/scorecard measures, management and reporting approach, implementing appropriate contracts and SLAs with internal and 3rd party partners – delivering >15% annualised direct cost savings. - Developed and implemented a strategic transportation plan for Woolworths Food E-Commerce Business Unit through the introduction of a new fulfilment vehicle fleet. - Warehousing and distribution outsourced for the CLOTHING E-Commerce Business Unit. - The evaluation and selection of a new In-store picking application to support the E-Commerce fulfilment process. - Established a management team for the day-to-day operations aligned to central and regional teams and subsequent operational handover.
IndependentManagement Consultant
Jan. 2012 - Mar. 2014South AfricaFormulated a RFQ relating to Coal Bed Methane exploration in Botswana involving the first Horizontal Drilling initiative in Africa on behalf of Kalahari Energy. Summary report and recommendations delivered to the Client for incorporation into their medium term Business Planning and subsequent Capital fund raising activities. Led the response to a RFP relating to a large Coal Bed Methane asset sale in South Africa and developed a Business Proposal in cooperation with my Executive stakeholders for the consideration of the Selling Party Volunteer work for the Universal Trust organisation (An altruistic association that investigates paradigm-changing methodologies relating to Finance, Technology, Process and Communities) focusing primarily on evaluation of sustainable development best practices in the Energy sector. Research: Conceptual design of an “Integral Home” technology demonstrator – dwelling which is built from natural, non-toxic materials and which incorporates the latest methods and technologies to deliver increased energy and food independence following a model of sustainability.
Exxaro Coal BotswanaDirector
Jan. 2009 - Dec. 2011Gaborone, BotswanaA Joint Venture was established between Kalahari Energy and Exxaro Coal (South African listed entity) in 2009 for the purposes of jointly exploring for Coal Bed Methane (unconventional gas) on jointly owned exploration leases for the purposes of extraction and beneficiation. I was appointed to the Board of Directors to represent Kalahari Energy’s interests. Management & Leadership Successes
• Setup of operational and financial governance frameworks for the JV.
• Implement & Monitor Safety Standards for use in the exploration program.
• Project Management of the exploration program progress and milestones.
• Development of a Pre-Feasibility Study determining the resource development roadmap and priorities for eventual Mining License application.
• Liaison with key Government Stakeholders as required according to the Mines & Minerals Act of Botswana.
Kalahari EnergyHead of Business Development
Feb. 2008 - Dec. 2011Gaborone, BotswanaEngaged to analyse the Market, Competitive and Legislative environment to identify Coal-Bed Methane (CBM) business opportunities. These business opportunities were assessed in terms of commercial feasibility through detailed financial business models and the assessment of investment and partnership needs. The business plan was then fed into the company strategic roadmap and would inform investors once the exploration phase had produced sufficient data. Commercial activities would then commence. Successfully engaged with Government and Industry workgroups to streamline existing CBM legislation and provide advice on Government participation in industry development. Management & Leadership Successes
• Development of a Board approved Business Plan for the various retail businesses including Compressed Natural Gas, Synthetic LPG, Liquefied Natural Gas and Power Generation.
• Introduction of a Joint Venture partner for the initial commercialization of gas in the form of Compressed Natural Gas, the negotiation of partner rights and the development of the Share Holders Agreement.
• Investor Relations: Shareholder, Investor and Public marketing communications. Development and communication of Company Prospectus for fund raising purposes.
• Operational interface: support with lease renewals, reserve assessments by 3rd parties, procurement and service partner contract management.
DHL Worldwide NetworkHead of Service Partner Management - Europe
Oct. 2006 - Dec. 2007Brussels Area, BelgiumResponsible for the development of a Service Partner Management (Subcontracting) methodology for implementation within the Pickup & Delivery (PuD) functional domain in DHL Operations Europe, allowing a mix of employed drivers and owner drivers and various payment mechanisms with the goal of increasing the productivity, decreasing overall costs whilst maintaining a high quality of service. This was achieved through the Development of standards, tools and a Service Partner Management System for use in Europe by country organisations in order to increase the flexibility within their operations cost base. Management & Leadership Successes
• Successful engagement of all Cross-functional stakeholders (Operations, Marketing & Sales, Legal, HR and Procurement) in order to ensure a coherent, agreed approach to Service Partner Management in terms of branding, performance, systems, payment methodologies and contractual requirements per country.
• Successfully implemented the Service Partner Management methodologies and standards in the 22 EU countries and instilled a continuous improvement mind-set within the country organisations.
• Savings of 20% of the €80 million per annum cost base were being reported by end 2007.
DHL Worldwide NetworkIntegration Coordination Manager - Europe
Jan. 2005 - Sep. 2006Brussels Area, BelgiumWith the DHL acquisition by Deutsche Poste, a coordination office was established with the purpose of ensuring that the Express, Freight and Customs domains were effectively integrated and optimised. A new European Operations Strategy (OSTRA) was developed supported by a software tool. Responsibilities included the provision of strategic development and business integration-related expertise and support to regional and country operations management, the translation of strategy into project activity, the definition and management of the European Operations project portfolio and the alignment of this portfolio with other functions as well as the central coordination of the Operations Europe Budgeting process. Management & Leadership Successes
• Successfully rolled-out the execution guidelines for implementation of the new European Operations Strategy (OSTRA) and established monthly progress reports for Executive Leadership.
• Ensured the cross departmental alignment in terms of communication and deliverables by vigorously engaging with stakeholders in different domains.
• Seconded from the European Head Office to ensure set-up and operational handover of DHL Express France’s strategic productivity improvement and standardisation initiative (turn-around project) Achieved: Savings of €10 million per annum.
DHL Worldwide NetworkGlobal Equipment Development Manager
Feb. 2004 - Dec. 2004Brussels Area, BelgiumGlobally responsible for leading the design, development, selection and provision of DHL’s Operational Processing Equipment, Materials Handling Systems, Ground Handling Equipment and Operational Vehicles, ensuring standardisation and the leveraging of best practice from the global network. Management & Leadership Successes
• Representative for DHL Express Europe in the Corporate (DPWN – Deutsche Poste Worldwide Network) Initiative for the development of RFID (Radio Frequency Identification) technology and application within DHL. Business case developed to determine the feasibility of RFID introduction. Outcome: once RFID unit costs decreased and Global Standards became more robust then implementation became feasible.
Odyssey SolutionsManaging Director
Oct. 2002 - Jan. 2004Brussels Area, Belgium• Provision of online Customer Satisfaction Surveys and subsequent data analysis for CRM reporting to DHL Global Customer Solutions Division who generate customer revenues in excess of €1 billion/year
• Supply Chain Management Software (V3) implementation for Rogers Group, Mauritius. Activities included business analysis, solution development coordination, training & post implementation support.
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