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Work Background
MicrosoftAccount Director - Services
Mar. 2022Drives customer success by realizing the customer’s vision through a consultative selling approach. Leads the consulting virtual account team through listening, innovation, and continuous planning to achieve customers’ business outcomes and develop new opportunities. Crafts solutions that address customer challenges, driving creative solutions through collaboration with partners and leveraging Microsoft’s broad range of resources. Manages cross-functional teams and programs to spearhead the adoption of industry-specific cloud solutions, enabling customers’ digital transformation and empowering them to succeed in the digital age.
MicrosoftPrincipal Account Delivery Executive
Sep. 2020 - Aug. 2022Served as the customer’s executive point of contact for Support services and as the nucleus in the relationship between the State/Local Government customer, its Microsoft Account/Licensing Team, and the Microsoft Professional Services team. Standing with the customer, while leading its Account Team and collaborating with cross-functional Microsoft teams, this unique position was critical to deliver and support digital transformation solutions as well as development of strategies to drive additional consumption of product through delivery of consulting and support services.
MicrosoftSenior Account Delivery Executive
Jul. 2017 - Aug. 2020Serves as a strategic partner for both the Microsoft account team and customers to Microsoft's professional services teams to deliver and support digital transformation solutions. Responsible for leading Microsoft Services teams in the delivery and support to State and Local Government customers
MicrosoftSenior Engagement Manager
Nov. 2013 - Jul. 2017Responsible for the delivery management of Microsoft Consulting Services in a multi-state region for State, Local Government and Education (SLGE) Central Region. Duties included pre-sales and business development, scoping of engagements, project staffing, resources management and management of quality throughout the delivery process.
MicrosoftSenior Consultant
Jul. 2012 - Nov. 2013Designed technical solutions for Public Sector customers. Focusing on System Center, OS Deployment and Applications Deployment projects.
Elixora, Inc.Founder and Principal Consultant
Jul. 2011 - Aug. 2016Bloomington/Normal, Illinois Area
Intrinsic Technologies, LLCManaging Consultant
May. 2003 - Jun. 2012Carry out wide range of business and management functions for Microsoft solutions provider, including technical pre-sales, project management, and engagement management. Prepare presentations and proposals, determine customer needs, develop technical solutions, and lead project teams.
Levi, Ray and ShoupSenior Network Consultant
Jan. 1999 - Dec. 2003Designed technical solutions for clients of large Microsoft solutions provider. Planned and led application implementations, operating system deployments, and software repackaging. Coordinated project teams. Served as Senior Technical Resource. Delivered presentations with Sales teams.
Illinois State University Department of ChemistryLocal Area Network Coordinator
Jan. 1997 - May. 1999Oversaw design and support of more than 100 PCs utilized by 1,300 staff members and students. Implemented, maintained, upgraded, and configured Windows operating systems, Microsoft applications, and Microsoft administration software.
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