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Work Background
SedgwickOperations Manager
Jun. 2024Manages a team responsible for Pooling project analysis, improvement, and workflow management. Responsible for all operational functions within Pooling, maintaining compliance with company standards and industry best practices, implementing projects and objectives to meet business needs, and ensuring consistent delivery of quality services in alignment with Pooling’s goals and objectives.
SedgwickExecutive Administrative Assistant
Oct. 2022 - Jun. 2024
FiverrExecutive Assistant
Apr. 2020 - Oct. 2022Remote
Arvest BankRetail Bank Operations Executive Assistant
Sep. 2015 - Sep. 2019Lowell, ArkansasCoordinate and attend various meetings with Executive level managers. Take minutes in meetings, and work on several high level projects. Serve as marketing representative for the division, and act as liason in several committee meetings. Developed and implemented a successful interdepartment communication process. Also, developed a leadership program for our division.
Arvest BankContact Center Supervisor
Jul. 2013 - Sep. 2015Fayetteville, ArkansasDirectly supervised 20-25 associates, and indirectly supervised approximately 50. Answered customer and associate questions, and addressed concerns as needed. Provided individual coaching and career planning to multiple associates. Utilized internal reports to gather information for evaluations, and over saw hiring process for new associates.
Arvest BankAssistant Branch Manager
Mar. 2011 - Jul. 2013Conway, ArkansasManaged the daily operations of our branch. Assisted and/or over saw all audits to ensure timely and accurate completion. Communicated effectively with team to ensure that processes and procedures were being followed. Encouraged team to cross sell products and services that would benefit customers, and make sure monthly/quarterly goals were met. Worked closely with other members of management to ensure that all of the needs of the branch and customers were met.
Arvest BankFinancial Sales Representative
Feb. 2010 - Mar. 2011Conway, ArkansasOpened and serviced deposit and time accounts. Cross sold products to customers as needed, and ensured all needs were met. Mentored new FSR's across the region, and ensure training was complete.
Arvest BankTeller
Jan. 2009 - Feb. 2010Sherwood, ArkansasProcessed deposits and withdrawals for customers, and offered additional products to enhance their relationship.
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