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Work Background
Metropolitan Airports CommissionEmergency Communications Center Supervisor
Feb. 2023Greater Minneapolis-St. Paul Area• Monitor on-duty operations to ensure compliance with established policies/procedures and readiness in providing the highest possible level of service to the public and internal department support. • Serve as a role model and coach to ensure all team members actions and behaviors demonstrate the ECC values of honesty, respect, professionalism, and teamwork. • Demonstrate comprehension and application of confidentiality/ethical behavior, rules, and policies. • Exercise supervisory authority in accordance with MAC policies and procedures. • Communicate clear performance expectations and standards to department employees. • Coach, reward, and discipline employees as needed, deserved, or required. • Provide timely performance feedback through coaching, mentoring and completing annual performance recaps for reporting staff. • Develop and maintain professional and collaborative relationships • Accountable for ensuring the highest level of professional service and support to every customer. • Assist with training and staff development. • Establish personal development objectives that align with department values and job functions. • Respond to inquiries and complaints. • Collaborate with partners to promote the exchange of information.
• Ensure compliance with operational policies and identifies the need for recommending policy or procedural changes. • Analyze performance of staff, written guidelines, policies, and procedures. Make recommendations for improvement. • Responsible for department scheduling including daily work, overtime, and time off requests. • Provide budget input. • Utilize data and metrics to anticipate potential concerns and trends and make decisions based on fact.
• Monitor and evaluate the performance of ECC systems and equipment; assist in the diagnosis of system deficiencies and recommend equipment repairs and/or revisions. • Demonstrate a working knowledge of the tools, equipment, and technology of the equipment in the ECC.
Metropolitan Airports CommissionEmergency Communications Specialist
Dec. 2014 - Feb. 2023MSP Emergency Communications CenterEmergency Communications Specialist in a single stage PSAP covering MSP Airport. As an ECS, I'm responsible for all general PSAP operations including receiving, prioritizing, and disseminate information for emergency and non-emergency calls for service, dispatching Fire/EMS/LE resources ensuring responder safety, and operating an 800mhz trunked digial radio system. As an ECS, I'm also responsible for monitoring of several alarm monitoring systems including secured door/badge/card access systems, fire alarm monitoring system, Intelligent video system, Automatic LPR system, and others. Additionally responsible for maintaining full access to state justice information systems, general customer service, and working in interoperability situations.
Baldwin Area Emergency Medical ServicesAdvanced Emergency Medical Technician
Oct. 2014 - Oct. 2018Baldwin, WisconsinProvide emergency medical assistance and care to sick and injured at the NREMT AEMT Level.
Provide operational support to paramedics and operate as part of a care team to deliver the best possible care to patients.
Operate a range of emergency vehicles including ambulances, UTV's, pickup trucks, and rapid response vehicles.
Clear Lake Area Ambulance ServiceDirector/Chief
Dec. 2013 - Jul. 2021Clear Lake, WiDirector of an ALS EMS provider in south eastern Polk County Wisconsin. Responsible for all aspects of operations of an all paid on call ambulance service including budgeting, payroll preparation, AR and AP, scheduling, employment decisions, policy development and maintainence, patient billing preparation, and several other aspects. Responsible for incident command operations on large scale incidents and as part of a unified command. As a department head for the Village of Clear Lake, responsible for emergency operations in the Village of Clear Lake when EOC is activated.
Boyceville Ambulance ServiceAdvanced Emergency Medical Technician
Jun. 2012 - Jun. 2014Boyceville, WiProvide pre-hospital emergency medical care to the sick and injured at the Wisconsin EMT-IV Tech level of service.
Dunn County, Wisconsin911 Dispatcher
Jan. 2012 - Dec. 2014Menomonie, WiAnswered incoming emergency and non-emergency assistance calls. Assesses the need and urgency of requests and situations; provides emergency medical instructions; and dispatches emergency response personnel including law enforcement personnel, firefighters, emergency medical personnel and others to incident/accident scenes.
Operates several technical systems including multi channel radio systems and 911 phone systems.
Receives and accurately relays/transcribes information, messages and requests for the Communications Center. Enters data and information into Department and State computer databases.
Maintains knowledge of current emergency communication policies and procedures and state, national and local dispatch codes. Answers telephone requests for information.
Performs emergency warning notifications through outdoor and electronic communication devices.
Performs clerical and general office functions, including minor repair and maintenance (e.g. replaces fuses on radio console, cords on phones, keyboards, battery replacements, etc.). Maintains logs, records and files, as required.
Operates teletype equipment; enters warrants, stolen vehicles, missing persons and other information in Wisconsin Criminal Justice Information Systems
Sand Creek Fire DepartmentFire Captain
Jan. 2011 - Oct. 2014Sand Creek, WiProvide fire and EMS services to the residents of Sand Creek.
Colfax Rescue SquadAdvanced Emergency Medical Technician
Jan. 2010 - Oct. 2014Colfax, WiProvide pre-hospital emergency medical care to the sick and injured at the Wisconsin EMT-IV Tech level of service.
Wisconsin State PatrolPolice Communications Operator
Oct. 2009 - Jan. 2012Eau Claire, WiProvide communications support to troopers in the field and assist the motoring public with a wide range of emergent and non-emergent calls for service.
Dunn County Medical Emergency First RespondersSection Leader
Jan. 2009 - Nov. 2014Menomonie, WiAssist with running the countywide Emergency Medical Responder program.
Elk Mound Fire DistrictLieutenant/Training Officer
Oct. 2003 - Jan. 2011Elk Mound, WiProvide firefighting and EMS to the residents of Elk Mound and surrounding areas. As Lieutenant, perform leadership on fireground scenes and was the department training officer.
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