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Work Background
Pearce Sustainability Consulting GroupBusiness Development Manager
Jan. 2023
CSRA EOA Inc.Permanent Supportive Housing Program Manager
Jan. 2018 - Dec. 2022• Provided case management services, counseling, education and life-skills training to diverse, at-risk homeless population. • Reviewed customer survey information to prioritize areas of improvement.
• Performed applicant intake and eligibility determination activities, identify and assess the eligibility of individuals and families as specified in program guidelines.
• Document case services and financial support using required databases.
• Maintain up-to-date and accurate records on participants served.
• Provide encouragement and support for participants as they work to overcome barriers and achieve goals.
• Conduct information, orientation and training sessions on assigned programs
• Prepare reports and other documents as may be required by Program Coordinator.
CSRA Business LeagueAdministrative Support Specialist/Office Manager
Mar. 2017 - Jan. 2018• Answer, screen and transfer inbound phone calls
• Receive and direct visitors and clients
• General clerical duties including photocopying, fax and mailing
• Maintain electronic and hard copy filing system, retrieve documents from filing system
• Resolve administrative problems and inquiries
• Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
• Open, sort and distribute incoming correspondence
• Maintain office supply inventories
• Coordinate maintenance of office equipment
CSRA ECONOMIC OPPORTUNITY AUTHORITY INCSSVF Case Manager
Oct. 2013 - Oct. 2016• Perform applicant intake and eligibility determination. Document case management services and financial support using the Easy Track and Pathways (HMIS) databases. Maintain participant records in both hard copy and database.
• Provide encouragement and support for participants as they work to overcome barriers and achieve goals. Complete follow up surveys/interviews for participants as they work to overcome barriers and achieve goals.
• Maintain effective communication with the SSVF Lead Case Manager, Operations/Community Services and other department staff through monthly reports, meetings, newsletter submissions, etc.
• Provide case management services. Clearly document social service needs expressed by the client in the intake narrative.
• Initiate and follow-up interdepartmental referrals.
CSRA ECONOMIC OPPORTUNITY AUTHORITY INCAdministrative Support Specialist
Apr. 2013 - Oct. 2013• Switchboard operation - overhauled outdated materials used to answer questions and assist customers
• Data collection - pulled various documents together to assist with Corporate leaders’ requests
• Created, coordinated and maintained monthly reports
• Answered email inquiries; responded and resolved client and employee concerns, requests for information, suggestions and complaints.
• Reviewed applicants for Human Resources including administrative processing for new hires.
• Scheduled calendar and coordinated arrangements for conference room meetings.
• Maintained hard copy and electronic confidential department records and files including all executed contract copies.
Cassandra Walton Actress, Writer,Director
Jan. 2013
ADPPayroll Specialist
Jun. 2011 - Oct. 2012• Responsible for the timely and accurate processing of complex client payrolls for ADP Comprehensive Outsourcing Services clients.
• Ensures that all accounting and auxiliary system requirements are met (e.g. W-2's, tax filing, banking requirements, benefits, stock, and pension record keeping).
• Operate against time lines and schedules assigned by the Team Leader
• Identify areas of client dissatisfaction and escalate to Team Lead, Payroll Supervisor or Manager.
Accountability, compliance and adherence to complete payroll accuracy, ADP policies, data confidentiality
CSRA ECONOMIC OPPORTUNITY AUTHORITY INCData Entry Clerk
Oct. 2010 - Apr. 2013Responsible for data entry of all applications for the LIHEAP program through the thirteen counties of the CSRA. Trained and utilized the Georgia Statewide GO Screen database and LIHEAP funding system database to track applications keyed and funds available • Traveled to thirteen surrounding counties to collect processed, filed and input client energy applications. Record and reviewed client application for program qualification with measurable results.
• Maintenance of a community services database for case management use.
• Completed intake forms as well as obtain documentation of eligibility for services. Processing, tracking, logging, forwarding, and/or inputting information and paper work into a database.
Boys & Girls Clubs of AmericaComputer Science Teacher
Jan. 2010 - Mar. 2010• Instructed students on basic computer skills.
• Mentored students and monitored each student’s performance.
• Created assignments to utilize as practice material for chapter content from the textbook for the students using Microsoft Word and Snag-It programs, and created tests and quizzes to evaluate student retention of the material presented in class.
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