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Work Background
LemonadeTechnical Training Manager, Property
Mar. 2024
BranchClaims Trainer
May. 2022 - Jan. 2024United StatesResponsible for developing and delivering training programs for auto and property adjusters. Responsibilities also include collaborating with other departments as well as cross training. Works closely with leadership to identify training needs and develop training to meet those needs. Utilizes a variety of platforms to implement training and curate content with third parties.
The HartfordCommercial Claims Representative
Oct. 2021 - May. 2022RemoteHandled low to moderately complex first party physical damage claims. Some claim types included weather, water, fire, transportation and cyber crime. Partnered closely with leadership and key stakeholders during the claims process. Handled a large volume of claims while maintaining a high level of quality and meeting compliance needs in all 50 states.
The HartfordProperty Damage Specialist
Nov. 2019 - Oct. 2021Full file handling for homeowner's property claims. Addressed both coverage and damage estimating for all perils. Specializing in Condo policies and claims. Maintained a high volume of claims with consistently high quality and compliance rated files. Handled claims in all 50 states including CAT claims as needed. Partnered with leadership as needed and asissted with the development of the Condo team. Trained on processes and systems as needed for new hires or adjusters needing to build skills.
The HartfordCommercial Claim Rep III
Sep. 2017 - Nov. 2019Handled catastrophe weather claims for commercial clients that varied from low to complex. Ocassionally handled large losses (100k+). Addressed a multitude of claim types including property damage, loss of business income and inventory losses. Developed and facilitated training on department specific topics. Acted as a SME within my team for a variety of losses.
The HartfordInside Claim Representative
Jul. 2015 - Sep. 2017Handle weather loss claims to personal property up to $100,000.00
The HartfordAssociate claims representative
Mar. 2014 - Jul. 2015I handled auto claims of varying complexity. I moved from personal lines to commercial lines and assisted with handling large accounts.
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