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Work Background
Health CatalystAmbulatory Technology and Operational Excellence Specialist
Aug. 2023As a founding member of the Ambulatory Tech-Enabled Managed Services team, I’ve had the privilege of driving operational transformation in ambulatory clinics. From day one, my focus has been on turning challenges into opportunities: implementing strategies that boost service delivery, align leadership and technology teams to improve project outcomes, and harness analytics to deliver tangible improvements in patient outcomes. By connecting people, processes, and technology, I’ve helped create a more cohesive, efficient, and impactful healthcare ecosystem.
Health CatalystCustomer Success Operations Program Manager
Dec. 2022 - Sep. 2023As the Customer Success Operations Lead, I embraced the challenge of transforming complex processes into seamless, client-centered solutions. I worked across teams to create playbooks that simplified operations and provided clarity, empowering clients and colleagues alike. Collaborating closely with marketing, I brought client stories to life, aligning campaigns with strategic initiatives to enhance visibility and engagement. My work was rooted in fostering connections—between teams, ideas, and clients—to deliver experiences that were not just effective but also meaningful.
Health CatalystDirector of Customer Success
Mar. 2022 - Dec. 2022In my role as Director of Customer Success, I focused on building meaningful connections between clients, technology, and teams to transform how healthcare organizations deliver care. Leading a talented group of Customer Success Managers, I fostered collaboration and trust, ensuring clients felt supported and empowered throughout their journey. Acting as a bridge between vendors and clients, I brought together diverse perspectives to create innovative solutions that addressed real-world challenges. By aligning strategy, operations, and technology, I helped organizations unlock the full potential of their EHR systems, fostering deeper engagement and long-lasting partnerships.
Health CatalystSenior Customer Success Manager
Jul. 2021 - Mar. 2022In this role, I thrived on helping clients navigate periods of change and opportunity. Whether guiding them through the transition from implementation to go-live or collaborating with healthcare leaders to design scalable centralized solutions, I focused on making complex systems feel approachable and effective. By building trust and understanding, I helped clients seamlessly integrate new workflows, ensuring they felt supported every step of the way. It was deeply fulfilling to see how these efforts helped improve patient care and operational alignment in clinics.
Health CatalystCustomer Success Manager
Sep. 2019 - Jun. 2021
DACCO Behavioral HealthImplementation Project Manager
Jan. 2019 - Sep. 2019At Cove Behavioral Health, I took on the challenge of optimizing systems to support life-changing behavioral health services. Partnering with teams across the organization, I ensured smooth implementations that aligned with their mission of care. My role was as much about collaboration as it was about integration—bringing people and technology together to create lasting operational improvements.
AdventHealthPhysician Initiative Coordinator & Clinical Informatics Expert
Apr. 2017 - Jan. 2019This role allowed me to bring innovation to the forefront of clinical operations. Working directly with physicians and clinic teams, I launched initiatives that increased visibility into performance metrics and improved collaboration. I was often at the intersection of strategy and execution, designing tools and processes that bridged gaps and supported both quality care and operational success. By aligning technology with the needs of staff and patients, I contributed to an environment where everyone could thrive.
athenahealthQuality Improvement Specialist, Implementation Associate, Customer Service Center Agent
Oct. 2014 - Apr. 2017Greater Atlanta AreaAt athenahealth, I grew from a customer service agent into a trusted expert in clinic workflows and technology adoption. I worked with teams across hundreds of clinics, guiding them through EHR implementations and operational transformations that made a real difference in their day-to-day work. Whether collaborating with UX teams on product improvements or mentoring new associates, I found joy in solving problems and empowering others. This experience gave me a front-row seat to the impact that thoughtful technology and teamwork can have in healthcare.
State of FloridaGovernment Operations Consultant @ Department of Children & Families
Oct. 2013 - Jun. 2014Tallahassee, Florida Area
State of FloridaRegulatory Specialist II @ Board of Nursing
Jun. 2009 - Oct. 2013Tallahassee, Florida Area
Kimpton Hotels & RestaurantsManager-On-Duty
Jan. 2008 - Jun. 2009
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