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Work Background
MaineHealthPatient Service Representative
Apr. 2020
Sanford-Springvale YMCAAssistant Director of Youth Development
Jun. 2019 - Jan. 2024sanford, me• Assisting the director in day to day operations.
• Created counselor onboarding manual and parent handbook for all youth development programs.
• Run Mini Marland Summer Camp for grades K-1st.
• Hiring summer staff and executing staff training's. • Creating and distributing all training required through the state of Maine to staff.
• Knowledgeable in Word, Excel, Publisher, Daxco, and other Windows software programs.
• Direct supervisor for 10 before and after school programs in three school districts, MSAD 60, MSAD 57 and Sanford School District.
• Implement safety protocols both related to COVID and branch operations.
• Review and evaluate staff performances. Develops strategies to motivate staff and achieve YMCA and individual goals.
• Assure compliance with state and local regulations. Ensures that program stands are met and safety procedures are followed.
• Direct supervisor for holiday day camps. • Create schedules for site leaders and all programs including art, crafts and science projects as well as games and activities for each site each week. • Worked with Goodall Library and Springvale Public Library to create reading programs for Mini Marland summer camp. • Respond to all member and parent inquiries and complaints in a timely manner. • Lead site leader meetings weekly for updated information and feedback from site leaders.
Nottingham RecreationAssistant Recreation Director
Jan. 2017 - Jan. 2024Nottingham, New Hampshire• Assisting the director in day to day operations.
• Data and payment entries for programming.
• Design all marketing materials for Nottingham Recreation.
• Assisting in event planning, logistics and execution of all camps and day programs.
• Hiring summer staff and executing staff training's.
• Knowledgeable in Word, Excel, Publisher, Recdesk, and other Windows software programs.
• Running all social media outlets such as Facebook, Instagram, and recreation website and designed and ran the Nottingham Earth Day Festival website.
• Leading all scheduling for Summer Camp programs including 1st-9th grade camps, entertainment, beach programming and 6 outside camps that coincide with ours. • Assist the director in all town holiday events and programming. • Helped edit and create staff and program manuals.
• Created marketing plans for summer camps, Nottingham Earth Festival and Nottingham Summer Concert Series.
• Active member of New Hampshire Parks and Recreation Association.
Micronics, Inc.Inside Sales Representative
Jul. 2015 - Dec. 2016Portsmouth, NH• Retention: Developed with Sales Leader a target list of existing or previous significant/strategic customers and ensured we retain, or win-back, target accounts meeting or exceeding monthly goals.
• New Business: Developed and accomplished a lead generation plan. Maintained and expanded the database of prospects.
• Work directly with the Vice President of Sales as his direct inside sales representative.
• Identified decision makers amongst targeted calls in order to start the sales process.
• Cooperated with Sales Account Management and Leadership to develop strategic approaches to win sales.
• Created, developed, and delivered qualified opportunities to Sales Account Management.
• Captured and maintained accurate and complete customer information in Sales database.
• Handled sales order changes and communicate the changes to appropriate departments.
• Collated and consolidated monthly sales performance reports.
• Participated in training sessions, meetings, skill building and professional development classes
ReebokAssistant Operations Manager
Aug. 2014 - Apr. 2015Kittery, ME-Created and maintained schedule in accordance to employee’s availability and store needs.
-Advise associates and team leaders with stores KPI’s and budgets for the store.
-Assist fellow retail leaders with supervision of in store staff.
-Created calendar for daily operations of the store. Included but not limited to visits, sales, recruitment, etc.
-Planned and implemented monthly trips to career fairs in Southern Maine and New Hampshire for in store and company recruitment.
-Planned and organized team training days for new employees.
-Planned and organized in store development program with current employees to maintain and advance teams knowledge of Adidas policy and products.
-Maximized use of resources including marketing, facilities, scheduling, etc.
-Collaborated with local colleges and high schools to promote and market in store promotions and hiring events.
-Addressed disciplinary action through in the moment coaching conversations as well as monthly and annual reviews.
-Gathered, interpreted, and prepared store data to study, report and make recommendations for visual merchandising, operations, stock, etc.
-Assisted in Memphis, TN annual tent event to maintain margin on discounted product.
adidas groupRetail Leader of Operations
Sep. 2013 - Sep. 2014kittery, me• Created and maintained schedule in accordance to employee’s availability and store needs.
• Advise associates and team leaders with stores KPI’s and budgets for the store.
• Assist fellow retail leaders with supervision of in store staff.
• Created calendar for daily operations of the store. Included but not limited to visits, sales, recruitment, etc.
• Planned and implemented monthly trips to career fairs in Southern Maine and New Hampshire for in store and company recruitment.
• Planned and organized team training days for new employees.
• Planned and organized in store development program with current employees to maintain and advance teams knowledge of Adidas policy and products.
• Maximized use of resources including marketing, facilities, scheduling, etc.
• Collaborated with local colleges and high schools to promote and market in store promotions and hiring events.
• Addressed disciplinary action through in the moment coaching conversations as well as monthly and annual reviews.
• Gathered, interpreted, and prepared store data to study, report and make recommendations for visual merchandising, operations, stock, etc.
• Assisted in Memphis, TN annual tent event to maintain margin on discounted product.
Jones New YorkAssistant Store Manager
Apr. 2013 - Aug. 2014kittery, maine• Training sales associates for register use, new fashion line JonesWorks, store operations and merchandising.
• Set goals and standards for staff members in order to have a means of showing progress.
• Creating a positive, exciting environment for customers and clients in order to have a successful shopping experience.
• Creating client lists for customers who wanted an individual experience beyond the store. Email, calling, or sending letters to customers so they know when specific items, styles and sizes are in the store just for them.
• Meeting or exceeding sales and conversion goals.
• Merchandising store to company standards.
• Educating staff members on Jones New York’s new fashion line called JonesWorks. Teaching associate’s new style, colors, fabrics and how to mix and match styles.
• Communicating through conference calls with store managers and assistant store managers in the New England district.
• Executing opening and closing procedures.
Jones New YorkSenior Sales Assistant
Mar. 2013 - Apr. 2013Kittery, Maine• Brought deposits to local bank before business opens in the morning.
• Worked with store manager to merchandise store.
• Worked to meet or exceed daily team goal and individual goal.
• Commuted through conference calls with assistant store managers in the New England district.
• Executing opening and closing procedures.
Campbell UniversityGame Day Operations Intern
Jan. 2010 - May. 2010My goal as a game day operations intern was to create a positive and safe environment for coaches, athletes and fans at the Campbell University Softball games. I did this through working with coaches and umpires before, during and after each contest. By creating game day schedules, doing game day security, and set up and take down.
Thomas CollegeStudent Ambassador
Jan. 2009 - May. 2012The goal of a Thomas Admissions Student Ambassador is to make potential students want Thomas College as their college. We do this through tours of our campus, mailings to potential students and calling students in order to give them the best idea for what there experience will be with us at Thomas College.
Thomas CollegeGame Day Event Staff
Sep. 2008 - Apr. 2013The goal of game day event staff is to create a successful and positive environment for the coaches, athletes and fans at every Thomas College Athletic competition. This is done through successful set up and take down, using Stat Crew to give correct statistical results, and having experienced event staff. • Created professional media guides to showcase Thomas College Athletes.
• Announced at athletic events to create a fun and exciting athletic environment to promote higher attendance.
• Promoted activities at home events such as different student clubs and different talent events.
• Promoted to student game day manager and created a safe team environment where a diverse group of workers felt successful and worked to their greatest potential.
• Multitasking while running game day clocks and worked with referees and officials during game day events.
• Welcomed coaches, teams, staff and officials to athletic fields and events.
• Ran set up and tear down for all athletic events.
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