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Work Background
Summit OutdoorsSales Assistant
Jun. 2015Fort Wayne, Indiana
Craftline PrintingCSR
Jul. 2005 - May. 2015• Contact with customers by telephone or in person to provide information about products or services, take and enter orders, cancel accounts, and obtain details of complaints. • Check to ensure that appropriate changes were made to resolve customers' concerns. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Requisition and maintain inventories of materials and supplies necessary to meet production demands. • Revise production schedules when required due to design changes, material shortages, backlogs, or other interruptions, collaborating with management, and production.
Craftline GraphicsQuality Assurance Lead
Jul. 2005 - May. 2015• Inspect finished products for quality and adherence to customer specifications. • Notify supervisors or other personnel of production issues/concerns. • Collect and select samples for submission to customers. • Compare colors, sizes, textures, and/or grades of products and materials with color charts, templates, and samples to verify conformance to standards. • Examine documents, materials and products, and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications. • Record production data, including volume produced and consumption of raw materials, and quality control measures.
Gibraltar Packaging GroupQuality Assurance Adm. Assistant
Jan. 2001 - Jan. 2004
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