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Work Background
Patra CorporationDevOps Engineer
Apr. 2024United StatesSupported the development and deployment of company applications to AWS through Infrastructure as Code development. Enhanced the observability stack through the implementation of open-source software resulting in reduced spend, increased alerting and enhanced data-driven decision making.
Patra CorporationGlobal Infrastructure Operations Manager
Jun. 2022 - Oct. 2024Led an IT Infrastructure team by implementing standardized processes, automation techniques and tools, major system upgrades, and system stability improvements. Utilized advanced training and development skills to elevate team members and drive system performance directly tied to business productivity and profitability.
Increased System availability from 96.8% to 99.99%
Consolidated and replaced poor-performing software resulting in productivity increases and annual savings of $100k
Established structured employee review process linked to newly developed roles & responsibilities matrix
Facilitated the deployment of a global VPN resource improving end-user speed on VPN by 150% Implemented immutable backup systems and optimized backup process, dropping recovery time by 70% and backup operation time by 90%
Utilized vendor relationships to triple server operating power on a minimalist budget
Drove the replacement of core MS SQL 2014 servers with MS SQL 2019, including deploying high availability with no business impact
Optimized SQL server configuration resulting in increased system stability, performance, and reliability
Minimized company external footprint by 80% and led the reduction of internal vulnerabilities by 78% within 1 year
Led deployment of IT-wide remote access and system automation software, resulting in a decrease of 8,000 man hours within 6 months and the elimination of the equivalent of 16 IT helpdesk roles
Patra CorporationSr. Network Server Administrator
Jan. 2022 - Jun. 2022Provided senior-level leadership for the infrastructure support team. Facilitated significant infrastructure reconfiguration by coordinating with C-level stakeholders and senior management teams. Provided continuing training to the server and networking team staff to improve efficiency and maintain SOC II compliance.
Reduced Patch Management time by 50%
Facilitated the development of VMWare and Backup reporting
Enhanced firewall performance across 8 physical locations resulting in a 15% speed improvement for 5000+ end users
Enhanced resource optimization across virtualized hardware resulting in 35% reduction of resource usage
Facilitated targeted training for employees across departments outside of IT
Patra CorporationTechnical Support Engineer
Apr. 2021 - Dec. 2021Led sales engineering and technical escalations support for new and existing customers, Organized collaboration with multiple teams to complete implementation projects, oversaw upgrades and project planning.
Revolution Financial ManagementRecruiter | Financial Coach
Jul. 2019 - Sep. 2020Boise, Idaho AreaOur mission is no family left behind with two great passions. Mission 1
Create a generation of people who are disciplined and wise with their money Too many families are being overlooked because most financial service firms focus primarily on the wealthy. Left to fend for themselves, the average American family is up against staggering odds without the help of a trusted financial representative. The focus of our company is to provide households with information, tools, and strategies to help them make good and informed financial decisions. Through our relationships with some of the most respected financial services companies in the world we help our clients understand their needs and clarify their options. At Revolution Financial Management, we are driven by our desire to help the American family get into a better, stronger financial position. Mission 2 - For our Associates
Help our associates build strong enduring businesses that provide a great quality of life Help our associates build strong enduring businesses that provide a great quality of life Enduring business success can only be built upon strong core values. Your business and our company will prosper according to our honesty, integrity and commitment to do what is right. Many of us wish we could be business owners and better control our time, income and work environment. Yet, too often we lack the experience, resources and confidence to do this successfully. To overcome this, Revolution Financial Management provides quality professional training, mentoring and a proven business system. Overall, our goal is to provide a quality opportunity that will strengthen the homes and families of our teammates.
Cycrest SystemsIT Engineer
May. 2018 - Oct. 2020Boise, Idaho AreaPlanned and executed system upgrades, troubleshooted systems, websites, and workstations, and performed or modified server-based installations at sites located in Western Montana, Eastern Washington, and Northern Idaho. Enriched customer relations by efficiently resolving escalation tickets.
Cycrest SystemsIT Technician
Jul. 2016 - May. 2018Spokane, Washington Area
First Call Computer SolutionsDispatcher/ Technician
Jan. 2016 - Jul. 2016Missoula, Montana AreaProvided visionary leadership and direction to technical staff and dispatched tickets based on the level of urgency, business impact, and technical difficulty. Developed work schedules and elevated staff performance by coaching and training employees. Liaised with Project Management team members and Account Managers and to discuss project sales opportunities, to appropriately address customer concerns, and to balance workloads. Connected with managers to identify technical resources, to handle operational overflows, and to recommended corrective actions or employee terminations.
DIRECTVCustomer Service Representative
Jun. 2014 - Dec. 2015Missoula, Montana Area
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