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Work Background
ValtechLead Product Manager
Apr. 2024Valtech is the experience innovation company that exists to unlock a better way to experience the world.
Accelerate AfricaProduct Advisor
Apr. 2024Accelerate Africa is aiming to be the continent’s alternative to Y Combinator, supporting African founders who are in the early stages of building global businesses that solve Africa’s biggest challenges.
Kin + CartaLead Product Manager
Aug. 2023 - Dec. 2024Responsible for leading product teams within various consulting engagements for scale-up and enterprise clients. Alongside project work, I’m also on the leadership team for the product community of practice, responsible for casting operations and contributing to building skills and capabilities across our European offices. I’ve also successfully pitched and won new business up to £9m. Programme Product Lead, Tier 1 bank
- Leading a programme of work with 30 strategic and tactical initiatives - Managing 6 Product Owners across 4 squads to deliver on our tactical roadmaps, which include discoveries, deliveries and vendor integrations that meet FCA and compliance regulations
- On the strategic side, working with leadership to design and implement their target operating model; defining roles and ways of working, and establishing product best practices
Kin + Carta EuropeSenior Product Manager
Jun. 2021 - Aug. 2023Product Lead, Public Sector Client
- Conducted an initial discovery to develop the strategy and roadmap for our vertical
- Led the delivery of an invoice reconciliation platform that used machine learning to more effectively reconcile invoices across a busy programme of work. It reduced the time to reconcile an invoice from a few days to a matter of minutes, and also generated savings of multiple 5 figures due to the ability to better identify erroneous invoices
- Contributed to build vs buy decisions in collaboration with the engineering lead
- Ran coaching sessions for other PMs to develop capabilities in building data products and dashboards Product Lead, Data Science Client
- Led 2 cross-functional squads to deliver a SaaS tool for a data science client, automating a series of manual processes to streamline a number of key journeys for their staff and clients. Once launched, the tool achieved a 1.5x uplift in ROAS for clients and a 40% savings through operational efficiencies
- Worked with SLT to develop a strategic roadmap, defining the split between localised and agnostic features so they could launch quickly in the UK while also enabling them to scale faster to international markets
- Coached their PMs and Scrum Masters on the agile/scrum framework and helped them establish and run key ceremonies
Octopus InvestmentsProduct Manager
May. 2018 - Jun. 2021Responsible for our suite of Websites and Online Applications. Initiated and led the discovery and execution of the re-platform of all Octopus websites. - Identified 4 core problems with the existing platform and researched a solution that met our specific business needs and challenges
- Led extensive discovery, including qualitative and quantitative user research and testing, to define and frame user needs, and translated them into a prioritised backlog - Worked with Marketing Director, CTO and then COO to finalise product strategy and roadmap - Evaluated and selected 3rd party agency for the project, including contract negotiation. Once selected, I was responsible for onboarding and managing the vendor, evaluating performance, and payments - Migrated all our websites to a new hosting provider ahead of the new build; ran a lean team to achieve this in 2 months without disrupting BAU
- Led a cross functional team (coordinating 12 teams from Compliance to Dev Ops) to deliver using an agile development process
- Worked with marketing to define, monitor and analyse key product metrics for success, such as site performance and engagement - Supported the design team in building out our first Design System - Ensured final product complied with financial promotion requirements as set out by the FCA
- Oversee all QA, including feature testing and regression - Project managed the entire delivery, ensuring it was delivered on time and to budget - Maintained documentation on the entire programme of work on Confluence The result? A nimble and cost-effective platform that allows the marketing team to roll out new websites and updates quickly. This proved crucial when we had to build a live product update centre on our Investments website (https://octopusinvestments.com/coronavirus/) to keep our customers up to date during the Coronavirus pandemic. What would have typically taken the dev team 3 weeks, we achieved in 24 hours.
Penguin Random House UKProduct Manager
Jul. 2016 - May. 2018London, United KingdomResponsible for our eCommerce and education verticals - www.dk.com and www.dkfindout.com - with one direct report (Web Executive) and managing a co-located scrum team (London and Delhi offices). Achievements
- Launched the Australian (Mar-16) and Indian (Jan-17) territory sites on dk.com
- Launched the Canadian product catalog on dk.com in Jul-16
- Launched new Quiz and Video hubs on DKfindout!, as well as relaunched the Teacher's Hub ahead of the back to school period in Sept-16
- Launched direct eCommerce on the DK UK website, planning the project from discovery to launch in Nov-16
- Managed relaunch of DK.com following reinvisioning project and architecture restructure (April 2018)
Penguin Random House UKJunior Product Manager
Aug. 2015 - Jun. 2016London, United KingdomI am responsible for DK's customer-facing site, dk.com, managing development of functionality to ensure quality and best in class UX. I liaise with internal stakeholders to identify requirements and features and scope these into our product roadmap in collaboration with the Senior Product Manager. I write user stories, define acceptance criteria and manage our product backlog. I'm also responsible for logging any bugs and prioritising them accordingly, as well as managing the budget. I've got a few exciting projects lined up over the next few months, including adding new markets to the global site and launching eCommerce. I've also built minisites for the Careers and Special Sales departments, and am responsible for training those teams on how to use the CMS.
Air Transport PublicationsDigital Product Manager
Feb. 2013 - Aug. 2015London, United KingdomI had strategic responsibility for our product development, especially focused on our websites and apps. I kept up to date with developments in digital, mobile, web, social, content strategy and email, applying these insights to improve our products. DIGITAL PRODUCT DEVELOPMENT - Managed the lifecycle for new product development and upgrades to existing products - Worked with internal stakeholders to define product requirements and features based on business needs - Worked with our agency developers to get it to market in a timely manner - Conducted market research to confirm product features - Performed analysis on website and app usage in order to further develop these - Served as the internal product expert, providing info to support digital sales PROJECT MANAGEMENT - Typical PM tasks (gathering requirements, writing out the brief, managing the project plan + any issues that arise that risk successful completion, and budget management) - Coordinated resources across multiple departments to ensure implementation was done within agreed timeframe - Coordinated UAT and prepared final product for Go-Live - Managed relationships and deliverables from 3rd party teams I worked on 6 major projects: - Re-launched the main ATP website and 5 associated domains in Jan 2013 - Launched 2 iOS apps in Dec 2013 - Launched new database website in Dec 2013 + a major re-development project in Feb 2015 - Pharmafile jobs page redesign in March 2015 - Launched Pharmafile market reports page in June 2015 OTHER ROLES Managed content upload to the ATP websites Managed 2 marketing assistants in implementing our digital marketing strategies Developed the company’s first social media strategy and managed our 9 Twitter accounts (grew our community to 2,500 followers) Instrumental in planning and running our 3 conferences, including building the event websites using Wordpress
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