GTTManager, Customer Operations - Unified Computing
Jan. 2015 - Sep. 2018SofiaRecruitment, development and daily management of customer-focused 24/7 computing support team consisting of 1st line support engineers and service desk function. Providing support related to requests, incidents and patch management for cloud solutions, storage, backup, Windows, VMware, Linux.
Responsible for the monitoring / event management of the computing department and having ownership for all critical incidents and their communication.