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Work Background
Fiix by Rockwell AutomationEnterprise Customer Success Manager
Mar. 2022Toronto, Ontario, Canada
Fiix by Rockwell AutomationCustomer Success
Mar. 2020 - Jan. 2023Toronto, Ontario, Canada
MaropostCustomer Success
Sep. 2018 - Mar. 2020Toronto, Canada Area- Guide and onboard customers of best industry practices on platform, helping them achieve their
digital marketing objectives - Hold regular business reviews with executives and presented business performance
metrics to ensure alignment of customer goals
- Aligned with Product and Marketing departments with product requests and strategy to
drive customer understanding and growth
- Initiated contract renewal and introduction of new pricing structure with customers - Co-managed in operating and reporting with NPS Customer Feedback
SiriusDecisionsAccount Manager
Mar. 2018 - Aug. 2018Toronto, Canada AreaAs an Account Manager at SiriusDecisions, my role is to align the marketing, sales, and product functions in your organization. I'm responsible for supporting and growing current client relationships and broadening the impact of our partnerships.
SiriusDecisionsSales Associate
Jan. 2018 - Mar. 2018Toronto, Canada AreaGoal oriented sales executive responsible for inbound and outbound business development, managing existing customer database, lead management and ensuring 100% business value to customers. Part of one of the fastest growing sales organizations in the research and advisory industry.
SiriusDecisionsClient Success Manager
Nov. 2016 - Jan. 2018Toronto, Canada AreaSiriusDecisions is the leading global B2B research and advisory firm. We deliver the actionable intelligence, transformative frameworks and expert guidance that equip executives to modernize and elevate sales, marketing and product performance. Clients rely on SiriusDecisions to contextualize problems and bring to light opportunities to drive sustainable growth. Our holistic solutions are founded on proprietary research, a deep understanding of b-to-b complexities and the tenet that organizational alignment brings better outcomes.
INTERNATIONAL ROAD DYNAMICS CORPORATIONCustomer Relationship Manager
Jul. 2014 - Jun. 2016Saskatchewan, Canada• Proactive communication with clients and contractors
• Contact clients throughout and after contracts or after product sale to ensure customer value
• Communicate routinely with operators of IRD equipment and contractors to ensure quality is maintained
• Managed Domestic and American Transponder Accounts
• Develop processes and procedures for source to destination tracking and confirmation of receipt
• Problem-solve and provide solutions to internal issues with potential or real customer facing impact
• Coordination categorizing and processing of returned materials domestically and internationally • Maintain an IRD site status database
• Identify cross selling and up-selling opportunities
Prairie Oxygen LtdSales Representative
Dec. 2012 - Jun. 2014Saskatoon and Regina SK• Education and sales to clients on CPAP equipment, therapy and information of Obstructive Sleep Apnea • Conducted and implemented customer loyalty program
• Downloading and set up of Auto and Type 3 Study Machines
• Liaised with physicians and their patients regarding CPAP therapy
• Assisted with office duties such as booking appointments, processing purchases and reception of clients • Database entry and use of Simply Accounting for CPAP product sales
Be Fit SportsDevelopment Officer/Coach/ AICBL Supervisor
Feb. 2010 - Aug. 2012Hong Kong• Day to day customer, suppliers and business operations and relations
• Website maintenance and email correspondence
• Administrative and financial operations
• Design and marketing development
• Game and League supervision of Asian International Community Basketball League
Jr. Jet Kids English SchoolTeacher/Admin. Liaison
Jan. 2006 - Jan. 2010Kaohsiung City, Taiwan• Taught English as a second language to students ranging from elementary to adults
• Provided 1 on 1 tutoring sessions to students from elementary to adults
• Gave assistance to new teachers upon arrival and provided them with housing and transportation
• Trained and supervised new teachers during their probation period
• Formulated lesson plans for new teachers and future reference • Gave detail reports on new teachers on performance and ability
• Conducted mock teaching sessions for training purposes for new teachers
• Led in directing and organizing major holiday events and activities
• Provided meetings with parents and students to discuss students performance
• Created detailed individual student reports for parents • Chaired meetings with school owners, administration and teachers to discuss contracts, company polices, holidays, upcoming events, advertising and customer service issues
• Reported daily activities to Administration staff and conducted meetings with parents
• Analyzed student performance with Administration staff for proper placement of students
• Created educational time lines for students with Administration staff
• Reviewed and ordered teaching material such as textbooks, readers, office supplies and art supplies
• Supervised students during study sessions, lunch breaks and rest periods
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