Rachel O’Brien

Education Coordinator @Text In Church

HRCustomer ServiceHelp Desk SupportCustomer Success ManagerEducationLecturerService Quality ManagerTraining&Development SpecialistSoft Skills Trainer

As Rachel O'Brien, the Education Coordinator at Text In Church, I have successfully developed and implemented comprehensive educational programs for our team, significantly improving their understanding and usage of our platform. I have also created numerous training materials and resources, and have organized multiple workshops. My efforts have led to increased teammate satisfaction and retention rates. Additionally, I have effectively coordinated with various teams to ensure that our educational initiatives align with product updates and enhancements.

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Work Background

Education Coordinator

Text In ChurchEducation Coordinator

Apr. 2024Kansas City, Missouri, United StatesNew hire training and onboarding lead, internal quality assurance lead, and continuing education lead. Taking my years of Leadership on the Member Experience team and applying it to the entire TIC team.

Director Of Education

Text In ChurchDirector Of Education

Aug. 2019 - Apr. 2024Kansas City, Missouri, United States

Member Experience Manager

Text In ChurchMember Experience Manager

Aug. 2016 - Aug. 2019Kansas City, Missouri Area

Advisor

Alpha Delta Pi SororityAdvisor

Jan. 2012 - Jan. 2013

High School Art Teacher

North Kansas City SchoolsHigh School Art Teacher

Aug. 2006 - May. 2008Taught High School Art I & Visual Art Photography. Worked with district curriculum committee as well. Freshman Girls Basketball coach.

Director of Lab Services

Select Photo-GraphicsDirector of Lab Services

May. 2005 - Aug. 2016Management, Customer Service, CRM, Project Management, Inventory, Supply Management, Shipping Specialist, Software Specialist, Graphic Design, Strategic Planning, Sales, Marketing, Scheduling.

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