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Work Background
CoolR GroupHead of Customer Success
Sep. 2024 - Dec. 2024
CoolR GroupProduct Manager
Aug. 2022 - Sep. 2024Product Management Leader | Strategy Architect | Cross-Functional Collaboration With a track record of driving multiple products to increase company value and ensure long-term sustainability, I thrive in defining product strategy and crafting roadmaps for successful development. My expertise lies in fostering collaboration across cross-functional teams—engineering, design, marketing, and sales—to ensure seamless product development and launch. I excel in collaborating with stakeholders to gather and prioritize product requirements, leveraging my strong communication skills to articulate product vision and drive consensus. Additionally, I'm adept at defining and tracking product metrics to measure success and inform future product decisions, ensuring alignment with business objectives. In my role, I manage the entire product lifecycle, from defining requirements and sprint prioritization to acceptance testing and communication of sprint deliveries. I take ownership of user stories, functionality, and test cases, ensuring thorough acceptance testing and clear communication of priorities and progress both internally and externally.
CoolR GroupBusiness Analyst
Jan. 2022 - Jul. 2022IoT Project Management Expert | Customer Reporting Specialist | Data Visualization With a focus on IoT projects for commercial refrigerators, I excel in project oversight and customer reporting, ensuring seamless implementation and data flow. My deep understanding of processes and optimization enables me to meet and exceed customer expectations, delivering solutions that drive value and enhance operational efficiency. Leveraging my expertise in Power BI, Smartsheet, and Excel, I've spearheaded the creation of customized customer reports tailored to specific needs. These reports not only fulfill customer requirements but also provide actionable insights for informed decision-making. Additionally, I've been instrumental in the development of an online platform to further enhance customer engagement and accessibility to data.
Lakewood Investment ManagementOperations Analyst
Mar. 2021 - Dec. 2021São Paulo, BrazilFinancial Operations Specialist | Process Optimization | SQL & VBA With a keen eye for detail and a passion for efficiency, I spearhead the execution of financial operational processes, ensuring the consolidation of accurate monthly client reports and meticulous fund control. My responsibilities extend to daily offshore portfolio position reconciliation, where I meticulously validate positions and fund risks. I thrive on optimizing existing processes, constantly seeking ways to reduce operational time and enhance analysis accuracy. Through my expertise in SQL databases and proficiency in VBA, I seamlessly interface with data, driving improvements and enabling more detailed insights. Notably, I've achieved a 90% reduction in daily operational process time by updating queries and views, a testament to my commitment to streamlining workflows and driving tangible results.
assets365Data Analyst
Sep. 2020 - Feb. 2021Sao Paulo, BrazilData Analysis Specialist | IoT Connectivity Expert | Project Management Passionate about leveraging connectivity technology (IoT) to drive business optimization, I specialize in data analysis for commercial refrigerators, aimed at enhancing asset performance and efficiency. My expertise extends to updating databases for clients, providing personalized control and visibility through intuitive dashboards. Noteworthy is my leadership in managing a test project with an international client, where I spearheaded the commercial front and collaborated with executives to define key performance indicators (KPIs) for scaling the service. This experience underscores my ability to navigate complex projects and drive strategic initiatives to fruition.
GE HealthcareOperations Intern
Jun. 2018 - Jan. 2020São Paulo, BrasilSupply Chain Specialist | Process Improvement | Business Intelligence With a holistic understanding of order purchase processes, I've cultivated visibility across the entire chain, particularly in supply chain management. Notably, I led the creation of a rebooking management system, collaborating closely with the finance team to reduce process time and customer delivery timelines by 50%. This project garnered recognition from the company's Global CFO, underscoring its impact on operational efficiency. Additionally, I made significant contributions to the data structure of the demonstration area, leveraging my expertise to develop dashboards and metrics that provided actionable insights. Furthermore, I spearheaded the implementation of a BI system that integrated databases, offering real-time visibility into the backlog and effectively reducing inventory levels and order shortages. This initiative was recognized in the company's internal competition, securing second place in Latin America and earning accolades from the CEO for its transformative impact on operations and customer service.
EspetutuCo-Founder
Jul. 2017 - Feb. 2018São Paulo, BrazilEntrepreneurship Enthusiast | Business Administration | Sales Espetutu stands as a testament to my early foray into the world of entrepreneurship, where I spearheaded a project aimed at providing low-cost, high-quality food for university parties. Through this experience, I honed my skills in business administration and sales, gaining invaluable insights into project management and customer relations. This venture served as a pivotal stepping stone in my journey, providing hands-on experience and shaping my entrepreneurial mindset. It fueled my passion for innovation and ignited a drive to continually seek out new opportunities and challenges in the business world.
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