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Work Background
Public StorageDistrict Manager
Feb. 2022 - Mar. 2023Houston, Texas, United StatesManaged the daily operations, customer service, and profit control of 15 properties. Strong routines in training and empowerment of the team, resulting in top customer service score and low delinquency rate. Detailed in audits on property visits to ensure we are following company guidelines and protecting customers’ possessions. High focus on cleanliness of property with enhanced routines. Required to hire, train, schedule, execute payroll functions, and performance management of all employees. KEY ACHIEVEMENTS: • Maintained a 4.85 Service Rating – top in Region
• Implemented follow up routines to achieve 2.0% delinquency resulting in an average of $1.2K in revenue per month
• Created a supplemental training plan to ensure all new hires were confident and able to execute at a high level
• Built strong Vendor relationships to ensure quick turnaround on abandoned units
Kohl'sStore Manager
Feb. 2015 - Jan. 2022Houston, Texas, United StatesI was responsible for managing all daily processes for store including sales planning, payroll management, merchandise sets, and daily operational goals. Daily routines in place to maintain store condition, merchandising standards, signing and pricing for the customer, to drive sales, and achieve omni channel fulfillment goals. Focused on moving a service culture into a hospitality culture to elevate the customer experience. Oversaw peers staffing, training, retention and development of their teams to support overall company goals and culture. Responsible for all hiring, scheduling, and performance management of the store team. Key Accomplishments
• Oversaw 3 locations with various complexities ranging in sales volume from $8M - $14M
• Consistently year over year delivered a 5% conversion rate for new Kohl’s credit accounts
• Improved Amazon Redemption by 8% in 2021 providing additional store sales • Provided development and guidance that contributed to 3 direct report promotions to Store Managers
• Selected as 1 of 7 to pilot all new Customer Service initiatives for the company
• Responsible for planning, execution, and follow up of new HR initiatives, staffing, and training in District
• Consistently looked upon to provide feedback to improve product selection for diverse Southern markets
TargetStore Team Leader
Jan. 2006 - Jan. 2015Houston, TXDuring this tenure, I supervised all store functions, including sales, inventory management, product roll-outs, team safety, company goals, staffing, and training to ensure seamless operations at every level. I collaborated with other district locations to improve operational processes and team management. Appointed to conduct executive on-boarding and coordinated all training activities to ensure smooth integration into company culture and operations. Key Achievements • Managed 2 top performing locations that consistently ranked top 10 out of 100. $29M and $34M
• Directed a successful remodel to introduce grocery and pharmacy sections, enhancing store offerings and sales growth
• Successfully reduced zero to six-month turnover rate for new executives within the District
• Recruited top executive talent to meet market demands and drive business growth.
• Accomplished 7.2% sales growth in 2014 from previous year. Additional Experience:
Executive Team Leader – Replenishment, Target Corp, Houston, TX
Mervyn's- Houston, TXStore Team Leader
Jan. 2002 - Dec. 2005
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