Kohl'sStore Manager
Feb. 2015 - Jan. 2022Houston, Texas, United StatesI was responsible for managing all daily processes for store including sales planning, payroll management, merchandise sets, and daily operational goals. Daily routines in place to maintain store condition, merchandising standards, signing and pricing for the customer, to drive sales, and achieve omni channel fulfillment goals. Focused on moving a service culture into a hospitality culture to elevate the customer experience. Oversaw peers staffing, training, retention and development of their teams to support overall company goals and culture. Responsible for all hiring, scheduling, and performance management of the store team. Key Accomplishments
• Oversaw 3 locations with various complexities ranging in sales volume from $8M - $14M
• Consistently year over year delivered a 5% conversion rate for new Kohl’s credit accounts
• Improved Amazon Redemption by 8% in 2021 providing additional store sales • Provided development and guidance that contributed to 3 direct report promotions to Store Managers
• Selected as 1 of 7 to pilot all new Customer Service initiatives for the company
• Responsible for planning, execution, and follow up of new HR initiatives, staffing, and training in District
• Consistently looked upon to provide feedback to improve product selection for diverse Southern markets