Skillshare.comCommunity Operations Manager
Aug. 2014 - Mar. 2015Greater New York City Area• Created learning content for 1M+ subscribers, driving engagement and retention. Researched and developed learning content for high-profile classes, signing more A-list teachers (celebrities, film producers, etc.) up to the platform.
• Implemented ways to deliver teaching experiences through product feature learning resources. Revamped the support center. Pitched and wrote articles and interviews featuring teacher influencers in categories like film and design.
• Launched and scaled a Community Ambassador Program to 30 participants, increasing platform visibility and community engagement.