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Work Background
Virtual Office Assistant
J & J Services, Inc.Virtual Office Assistant
Apr. 2018Florida, United States• Improved communications and interactions with customers, following up on phone calls, giving updated information about appointments and job status. • In critical situations responded in a professional manner providing the best solutions for customers. • Assisted scheduling and managing customer appointments • Planned routes strategically to save time and operational costs. • Effectively communicate with field employees about appointments and customer issues. • Coordinated with Management the best approach to solve problems and weekly planning • Managed high number of incoming calls, texts and emails. • Prepared job estimates, following up with invoices and collecting bills.
General Manager
MinizGeneral Manager
Aug. 2010 - Nov. 2017Lima, Peru• Participated in the designed and develop of a kids clothing line. • Managed and participated in every aspect of business, from purchasing supplies, supervising production, quality control, following up with delivery of products to resellers and customers. • Developed sales strategies such participating in local fairs for small businesses. Managed a group of commission sales representatives. Promoted Facebook page using Facebooks ads. Offering products to retail stores. • Created a Facebook fan page improving interactions with customers and increasing sales.
Product Manager
Phoenix FoodsProduct Manager
Sep. 2009 - Jul. 2010Miraflores, Lima, Peru• Managed and developed a new company product line, since its creation name, logo, packaging. • Negotiated with supermarkets to include new product line in their stores. • Developed strategies to increase sales in supermarkets, such samplings, flyers, promotional campaigns. • Supervised and controlled stock in supermarkets and proper display of product at the stores.
General Manager
Mar ProfundoGeneral Manager
Jul. 2007 - Jul. 2010Lima, Peru• Managed and developed a new product line. • Developed marketing and sales strategies to introduce product in local market. • Negotiated with supermarkets to include new product line in their stores. • Presented and negotiated product in specialized stores, restaurants and catering businesses. • Participated in local fairs to introduce product to consumers.
Export Specialist
First Technology, Inc.Export Specialist
Jul. 2001 - Sep. 2005Hollywood, FL• Contacted new customers and started new business relationships. • Created a line card and flyers to promote company's products and services. • Requested quotations and placed purchase orders for equipment and parts to suppliers in USA and Canada. • Coordinated overseas shipments with freight forwarder. • Managed accounting using Quickbooks.
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