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Work Background
J & J Services, Inc.Virtual Office Assistant
Apr. 2018Florida, United States• Improved communications and interactions with customers, following up on phone calls, giving updated information about appointments and job status. • In critical situations responded in a professional manner providing the best solutions for customers. • Assisted scheduling and managing customer appointments
• Planned routes strategically to save time and operational costs. • Effectively communicate with field employees about appointments and customer issues.
• Coordinated with Management the best approach to solve problems and weekly planning • Managed high number of incoming calls, texts and emails. • Prepared job estimates, following up with invoices and collecting bills.
MinizGeneral Manager
Aug. 2010 - Nov. 2017Lima, Peru• Participated in the designed and develop of a kids clothing line.
• Managed and participated in every aspect of business, from purchasing supplies, supervising
production, quality control, following up with delivery of products to resellers and customers.
• Developed sales strategies such participating in local fairs for small businesses. Managed a group of commission sales representatives. Promoted Facebook page using Facebooks ads. Offering products to retail stores.
• Created a Facebook fan page improving interactions with customers and increasing sales.
Phoenix FoodsProduct Manager
Sep. 2009 - Jul. 2010Miraflores, Lima, Peru• Managed and developed a new company product line, since its creation name, logo, packaging.
• Negotiated with supermarkets to include new product line in their stores. • Developed strategies to increase sales in supermarkets, such samplings, flyers, promotional campaigns. • Supervised and controlled stock in supermarkets and proper display of product at the stores.
Mar ProfundoGeneral Manager
Jul. 2007 - Jul. 2010Lima, Peru• Managed and developed a new product line.
• Developed marketing and sales strategies to introduce product in local market.
• Negotiated with supermarkets to include new product line in their stores. • Presented and negotiated product in specialized stores, restaurants and catering businesses.
• Participated in local fairs to introduce product to consumers.
First Technology, Inc.Export Specialist
Jul. 2001 - Sep. 2005Hollywood, FL• Contacted new customers and started new business relationships. • Created a line card and flyers to promote company's products and services.
• Requested quotations and placed purchase orders for equipment and parts to suppliers in USA and Canada.
• Coordinated overseas shipments with freight forwarder.
• Managed accounting using Quickbooks.
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