Requests
9
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Work Background
Gwinnett County GovernmentCustomer Care Associate II
Jul. 2024United StatesHandled an average of 20 customer inquiries daily, ensuring timely and accurate resolutions.
Assisted customers with billing discrepancies, payment plans, and account updates.
Documented all interactions in CRM systems, maintaining accuracy and confidentiality. Provided excellent customer support via phone and email. Processed payments and resolved billing issues with a focus on customer satisfaction.
Identified and escalated recurring issues to improve operational efficiency. Played a key role in improving the department’s Google Review Rating goal by providing exceptional customer service and earning 2 5-Star Google reviews within the first 3 months of employment.
Cal-Maine Foods, Inc.Accounts Receivable Specialist
Mar. 2023 - Jan. 2025Shady Dale, Georgia, United StatesReconciliation of all incoming payments on customer invoices
Week-end, Month-end, Quarter-end, and Year-end reporting
Work on a fiscal year
Maintaining all reports for Accounting Manager
Maintains a customer aging report for invoices past 30 days
Entry of egg production, bird mortality, movement, feed delivery, feed consumption, as well as documentation on vaccination on all flocks.
Property Medics of GeorgiaAccounts Receivable Specialist
Apr. 2022 - Mar. 2023Peachtree Corners, Georgia, United StatesProcess invoices Collect outstanding invoices Work with insurance companies to reconcile invoices End of month, end of quarter, end of year processed Daily work and knowledge within the mitigation and restoration industry Answer multi line phone system, screen and transfer calls
AIR ONE SYSTEMS, LLC.Accounts Payable Clerk
Mar. 2021 - Apr. 2022Auburn, Georgia, United States
Premier Kids CarePatient Care Coordinator
Dec. 2020 - Mar. 2021Monroe, Georgia, United States
Priority Payment SystemsPurchasing and Inventory Coordinator
May. 2019 - May. 2020Alpharetta, Georgia
KLS Martin Group - IPSCoordinator
Mar. 2019 - May. 2019
KLS Martin GroupInventory Audit Analyst
Dec. 2016 - May. 2019Jacksonville, FloridaCreating new account orders, and preforming audits on returned accounts. Works directly with sales reps to reconcile cost variance on returned account product for annual samples account inventory.
KLS Martin GroupBill Only Specialist
Sep. 2015 - Jan. 2017Jacksonville, Florida AreaUse of software system SAP.
Locating product from several different accounts and creating order/bills for customers.
Applying purchase order to invoice.
Research and investigating product usage and history
Product pricing and pricing adjustments
BelkBeauty Adviser
Mar. 2014 - Jun. 2015Jacksonville, Florida AreaBeauty Advisor and makeup artist with Lancome.
Consult with skincare and makeup application.
Sales and basic customer service.
Register opening and closing.
Returns and exchanges.
Credit applications.
Putting away and managing stock for a luxury cosmetic line.
Macy'sCounter Manager
Oct. 2013 - Mar. 2014Ocala, Florida AreaManaging and creating goals for daily,monthly, and yearly goals. As well as goals during promotion times.
Beauty Advisor and makeup artist with Lancome.
Consult with skincare and makeup application.
Sales and basic customer service.
Register opening and closing.
Returns and exchanges.
Credit applications.
Putting away and managing stock for a luxury cosmetic line.
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