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Work Background
Intel CorporationTechnology Project/Program Management Analyst
Apr. 2024 - Sep. 2024Hillsboro, Oregon, United States• Served as the liaison for Software Legal Compliance (SWLC) for software and firmware releases from Intel's Ethernet Product Division within the greater Network and Edge Solutions Group (NESG IEPD)
• Provided pre-release and final builds and release packages of NIC drivers, firmware, and tools to program managers serving our top-tier server customers as well as our other accounts, following all SWLC and security protocols.
• Curated a PowerBI dashboard providing visibility of published Technical and Security Advisories to key stakeholders and customers of Intel's Network and Edge Group (NEX),
• Stood as a beacon of truth and knowledge for the teams making use of the IEPD Core Ethernet Technology validation lab, guiding the validation technicians and spearheading the development and maintenance of the lab with various server, network switching and vRAN technologies
• Enabled application engineering functions, providing critical knowledge of and expertise with Linux and networking technologies, serving our top-tier customers and other accounts.
Intel CorporationNetwork Product Validation Technician
Jun. 2022 - Apr. 2024Hillsboro, Oregon, United States• Spearheaded validation testing and customer issue reproduction for Intel-based NICs, firmware, and drivers with Linux, Windows, VMware ESXi, and other OSs, reinforcing team confidence with critical expertise.
• Designed an OS deployment system, custom-engineered using Python and RHEL, showcasing expertise in boot processes — from legacy and UEFI methods to PXE booting across multiple OS platforms — streamlined by automation of key network services, including HTTP, DHCP, DNS, TFTP, NFS, and Samba.
• Directed lab automation projects, including the automation of OS installs, validation tests, issue reproductions, driver builds and installations, package mirrors for Linux distros, and switch configuration management
• Leveraged Git and GitHub for revision control, Vagrant and VMware Workstation for building virtual development environments
• Employed Python, bash, PowerShell, and Windows batch scripting, merging experiential knowledge and targeted research to enhance lab operations.
• Oversaw a dynamic network environment with an array of server and switch brands including Cisco, HP, Lenovo, SuperMicro, and more.
• Proactively embraced new tasks, including mastering Intel’s build system to enable special NIC driver and firmware releases, and conducting a pivotal visit to a large, prestigious retail customer's network validation lab.
• Cultivated relationships across the organization, frequently navigating new technical domains, emerging as a go-to source for insights on Linux, networking, and automation.
• Continuously elevated operations by harnessing online research skills, fostering improved operations.
Kelly Services @ IntelEngineer I
Aug. 2021 - Jun. 2022Hillsboro, Oregon, United States• Conducted validation testing and customer issue reproduction for Intel-based NICs, firmware, and drivers with Linux, Windows, VMware ESXi, and other OSs.
• Collaborated with an array of internal stakeholders, ranging from engineers and managers to technical leads, ensuring their requirements were met efficiently.
• Managed and maintained switch and server hardware from diverse manufacturers in a lab/datacenter setting.
• Custom-engineered and deployed test environments, facilitating enhanced debugging and validation using optimal hardware-software combinations.
• Acted as the team’s primary consultant for Linux usage and configurations across various distributions, streamlining operational processes.
• Devised and implemented automated scripts and processes using Python, bash, and Ansible, driving operational efficiency.
• Regularly harnessed online resources such as corporate wikis, knowledge bases, and forums to acquire and apply technical information.
Bertram CommunicationsPHP Developer / Support Agent
Nov. 2019 - Mar. 2021Random Lake, Wisconsin, United States• Developed and fine-tuned ISP management software, addressing bugs and incorporating new features using PHP, JavaScript, SQL, bash, and Tcl.
• Executed major development projects, including overhauling the installation system and implementing the support for DHCP option 82.
• Built and maintained a development lab, equipped with Proxmox VM servers, routers, switches, and Cambium wireless equipment.
• Elevated the technical acumen of the development and customer experience teams, particularly in Linux and networking domains.
• Rendered exceptional support to wireless and fiber ISPs, customers employing our all-in-one ISP management software.
• Established a support test lab and curated extensive, diagram-enhanced documentation.
• Expertly diagnosed and resolved issues related to Linux, MySQL, networks, and customer billing systems.
• Executed onboarding of new customers, handling installation, configuration, data migrations, and issue resolution.
Lakeshore Technical CollegeIT Support
Jun. 2019 - Nov. 2019Cleveland, Wisconsin, United States• Provided IT assistance to stakeholders within a Windows enterprise network.
• Delivered both technical and hands-on support, ensuring a smooth user experience and prompt issue resolution.
Central Oregon InternetTechnical Support / Linux System Administrator
Mar. 2002 - Jun. 2003Bend, Oregon, United States• Delivered tier 1 & 2 technical support to customers, spanning across diverse systems such as Windows (all versions), Mac OS, and Linux, ensuring prompt issue resolution and elevated user satisfaction.
• Maintained and optimized Debian Linux servers, ensuring uninterrupted and efficient performance.
• Spearheaded the design and implementation of a Java-based interface for the Asterisk VoIP phone system, enhancing call management and user experience.
• Championed the transition from a legacy server infrastructure to a modernized framework, mitigating potential system inefficiencies.
• Played a pivotal role in introducing a comprehensive spam and virus control system, bolstering security and user trust.
• Engaged in various strategic projects, consistently elevating the company's technological infrastructure and service offerings.
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Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore