Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Arista NetworksDirector Cloud Operations / Technical Program Manager
Aug. 2022 - Dec. 2024Santa Clara, California, United StatesOversaw global cloud operations, managing top-tier enterprise accounts and driving operational excellence across forecasting, supply chain, and infrastructure deployments. Led cross-functional teams to optimize workflows, enhance forecasting accuracy, and scale operational frameworks. Focused on customer success by building strong relationships, implementing escalation processes, and improving service delivery. Developed and executed process improvements to streamline demand planning, optimize go-to-market timelines, and ensure high customer satisfaction.
ZEISS Medical TechnologySenior Inside Sales Specialist
May. 2021 - May. 2023Dublin, California, United StatesManaged enterprise sales and customer engagement, driving contract renewals and business growth through strategic upselling, demand forecasting, and data-driven decision-making. Partnered with internal teams to refine sales processes, enhance forecasting accuracy, and improve customer experience. Established predictive models for renewal likelihood and customer expansion, leading to stronger account stability and increased retention.
ZEISS Medical TechnologyService Contracts Sales Representative, Inside Sales Specialist
Mar. 2020 - May. 2021Dublin, CAInside sales role focusing on Service Contract sales while supporting the Service organization.
ZEISS Medical TechnologyService Contract Sales Representative
Jul. 2019 - Mar. 2020Dublin, California, United States
MercuryGate InternationalSales Support Specialist
Jan. 2018 - Dec. 2018Cary, NCSupported sales operations by streamlining processes and optimizing customer engagement strategies. Implemented automated tools for lead qualification, improved proposal customization, and refined pricing models to enhance deal closure rates. Focused on improving internal sales workflows to ensure faster response times and a more efficient sales pipeline.
NetSuiteOperations Manager, Retail/Strategic Initiatives
Jan. 2015 - Dec. 2017San Mateo, CALed retail operations and customer engagement strategies, implementing process improvements to enhance onboarding, sales operations, and customer success. Developed a structured onboarding framework and self-service solutions that improved adoption rates and reduced time-to-value for new customers. Provided executive leadership with critical business insights on account health, customer sentiment, and operational performance, influencing product roadmaps and business strategies.
Sonics, Inc.Operations Manager
Jan. 2013 - Dec. 2015Milpitas, CALed operational improvements by streamlining internal workflows, enhancing supply chain processes, and improving team productivity. Partnered with finance and logistics teams to optimize procurement strategies, implement process automation, and drive cross-functional collaboration. Established a centralized order management system to reduce inefficiencies and improve overall operational execution.
Verizon Enterprise SolutionsBilling Analyst, Wireless Expense
Jan. 2010 - Dec. 2012San Ramon, CADeveloped data analytics dashboards to track operational performance, optimize cost structures, and improve decision-making. Implemented automation tools to streamline data processing, enhance forecasting accuracy, and support financial planning. Provided leadership with actionable insights on customer usage trends, compliance tracking, and cost-saving opportunities.
ExponentialOperations Coordinator
Jan. 2007 - Dec. 2008Emeryville, CA- Project Coordination: Managed multiple operational projects, improving execution timelines by ~20%.
- Process Standardization: Implemented standardized processes that reduced workflow inefficiencies by 30%.
EMCSales Operations Coordinator & Implementation Team Lead
Jan. 2005 - Dec. 2007Pleasanton, CA• Gained familiarity with user experience.
• Managed CRM reporting and data while directing the implementation of new processes and process improvements.
• Worked with users and cross-functional teams to define policies and procedures that supported and improved the operations of the WW organization.
Intch is a Professional Networking App for the Future of WorkSee more people like Nycole on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
749721 people
15
Project Manager, Consultant
39
CEO @ Papillon
15
Business Development Manager @ Lewis Stevenson Office Solutions
92855 people
15
Business Development Manager @ Lewis Stevenson Office Solutions
29
Sales Coach & Consultant/VP of Sales
22
Senior Regional Sales Director @ Safe Haven Security