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Work Background
120% LINODirector of Business Operations
Dec. 2022United StatesIn this key role, I oversee retail and wholesale operations across North & South America, demonstrating strategic leadership in transforming the operational landscape of an international luxury fashion retailer.
➥ Led a comprehensive operational efficiency overhaul, reducing vendor count from 600+ to under 100, significantly decreasing operational costs and enhancing agility.
➥ Pioneered the e-commerce system revitalization, reducing order decline rates from 59% to 5% in one year, underpinned by robust inventory management and streamlined processes.
➥ Championed the planning and execution of IT infrastructure for launching 4 new international stores, ensuring seamless operations and maintaining brand consistency.
➥ Achieved a reduction in costs through strategic negotiations with third-party vendors, thereby redirecting financial resources towards key business growth areas
INTERMIXAssociate Store Manager Retail Operations
Mar. 2022 - Jan. 2024In this role, I manage operations for Miami stores, excelling in both front-of-house and back-of-house responsibilities, significantly improving customer relationship management and operational efficiency.
➥ Spearheaded innovative client retention strategies, achieving a 15-20% month-over-month increase in client retention through targeted marketing and personalized follow-up programs.
➥ Focused on improving staff morale and retention by enhancing commission rates and addressing cost of living adjustments, leading to improved team cohesion and employee satisfaction.
➥ Expertly managed ecommerce operations and inventory control, efficiently resolving inbound/outbound logistics discrepancies.
Missoni S.p.a.Sales Operations Coordinator
May. 2020 - May. 2022Miami, Florida, United StatesIn this pivotal role, I balanced front-of-house sales and back-of-house operations at a luxury clothing store, overseeing inventory management and leading a team of sales associates.
➥ Consistently outperformed sales targets, maintaining an average of over $100K in monthly sales and building an A-list client portfolio.
➥ Delivered the quintessential Missoni experience to clients while providing consistent coaching and development for the sales team.
➥ Managed day-to-day administrative tasks, ensuring seamless store operations.
NordstromExpert Client Advisor
Apr. 2019 - May. 2020Miami/Fort Lauderdale AreaSet and achieve sales goals
Provide honest and confident feedback to customers about style and fit
Seek fashion and product knowledge to build expertise
Build lasting relationships with customers
Grow sales by opening new Nordstrom Rewards program accounts
Work with the team to keep the department “runway ready,” which means stocking, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
Give the best service to customers on their terms which may require all employees to be flexible and open to occasionally performing work/duties in a department other than the one you were hired into
Kobus Dippenaar AtelierGeneral Manager
Mar. 2016 - Mar. 2017Cape Town Area, South AfricaTraining in all departments and covering all categories of the Fashion Industry.
Major clients and affiliations: Morgan Davies Bridal, London
Pattern Making and Garment Construction
Design garments and product development
Planning and executing marketing and media campaigns
Interacting with clients and ensuring consumer satisfaction
Administration and Purchasing
Planning and Managing photoshoots and fashion shows
Studying Fashion Design through City & Guilds Elizabeth Galloway of Fashion Design
JW Marriott Marquis MiamiRedcoat
Sep. 2014 - Sep. 2015Miami/Fort Lauderdale AreaMeet group coordinator prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs,buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Major clients: PepsiCo
Marriott Spirit to Serve Award
Develop and maintain positive working relationships with others and support team to reach common goals.
Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
JW Marriott Marquis MiamiFood and Beverage Concierge Supervisor
Sep. 2014 - Sep. 2015Miami/Fort Lauderdale AreaManage daily operations of the Executive Concierge Lounge in the hotel
Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
Handle enquiries and complaints, promptly and efficiently
Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Responsible for monitoring training and development of new team members
Ensure adherence to quality expectations and standards
Managing inventory including food and beverages, supplies and other concierge equipment.
Lead each shift delegating duties, assigning tasks, and following up with all team members
Acts with integrity and honesty while promoting the company culture
Manage time effectively and meet all job responsibilities
Maintain a positive work environment for team members and guests
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals
Kobus Dippenaar AtelierInternship Fashion Design and Production
Jan. 2013 - Dec. 2013Cape Town Area, South AfricaTraining in all departments and covering all categories of the Fashion Industry.
Major clients and affiliations: Morgan Davies Bridal, London
Pattern Making and Garment Construction
Design garments and product development
Planning and executing marketing and media campaigns
Interacting with clients and ensuring consumer satisfaction
Administration and Purchasing
Planning and Managing photoshoots and fashion shows
Studying Fashion Design through City & Guilds Elizabeth Galloway of Fashion Design
University of StellenboschRadio Presenter
Jun. 2009 - Jan. 2013StellenboschHead presenter of hit show on-air. Writing of radio commercials, ‘The Music Gig Guide’, ‘The Community Gig Guide’. Acquiring radio-advertising contracts and writing content for the website. Voice over artist for commercials. Master of ceremonies for local events and festivals
Content writer for sports and fashion
Served on the marketing committee managing marketing campaigns
Nominated for ‘Best on-air team’ and ‘Best show of the year’
Studying Business Management Science (Bachelor of Commerce)
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