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Work Background
Emory UniversityBusiness Analyst I
Nov. 2013 - Dec. 2024Atlanta, GA• Work closely with departmental customers to conduct business analysis and identify business objectives and requirements
• Meet with business units to develop discovery documents which help development of recommendations such as form creations, workflows and updates to sites that will improve business processes
• Collect information to assist in the development of technology plans and strategies
• Work with development team to provide input and run user experience tests to improve the customer’s experience with school-wide applications that support teaching
• Product owner of SeatGEN, a student seating chart application used by faculty and staff
• Build and maintain relationships with research students and professors to ensure satisfaction and continued support of the Behavioral Lab
• Responsible for student recruitment for research participation via classroom presentations and one-on-one recruitment • Maintain the research database, renew and improve it from time to time and ensure safe storage of data
• Arrange analysis reports and be accountable to answer any queries, complaints or proposal
• Gather data necessary to accomplish analysis from a number of sources, accumulate it together in prearranged format and enter the data in several data analysis software
• Speak at events within the community to discuss the importance of my role in IT and recruit new IT students
• Coordinate activities associated with all aspects of research projects
• Ensure policy adherence and IRB compliance within the Behavioral Lab
• Triage IT tickets and ensure incidents get completed in a timely manner
• Act as a liaison between faculty/staff and IT members to ensure requests are being completed
• Attend meetings and review submissions to the Emory University IRB for approval to run studies
• Received an award “Helping IT Succeed (hITs)” voted on by co-workers for my work in the department within 6 months of being hired
Vericon ResourcesInvestigative Specialist
Jun. 2013 - Nov. 2013Norcross, GA•Manage a book of accounts which includes background screenings, invoicing, organization of applicants and contacting recruiters. •Handle and maintain client relationship, issues and requests via phone and e-mail. •Conduct pre-employment background screenings as well as manage all administrative and financial aspects of all accounts. •Train new hires on the process of background screening as well as how to multi-task and maintain organization of multiple accounts.
Database Systems InternationalSupervisor/Senior Background Specialist
Mar. 2012 - May. 2013Supervise background specialists daily and conduct yearly evaluations.
Handle all client questions, issues and requests via phone and e-mail. Conduct pre-employment background screenings on all applicants for the University System of the State of Georgia, as well as over 25 private companies.
Record, collect and organize payment for Database Systems International.
Maintain client relationship via Constant Contact and monthly newsletters.
Train new client users on how to access and effectively use the website and background screening program.
Rockdale County Parks and RecreationAssistant Manager
Oct. 2002 - Mar. 2012Assist pool manager by making schedules for employees and creating programs for swim lessons. Initiated swim lessons programs at the facility by providing information in the community and instructing the class. Assisted with managerial duties, such as collecting payment, conducting opening and closing duties, and maintaining chemicals, at second facility.
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