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Work Background
EC English Language CentresHead of Global Accommodation
Sep. 2022 - Aug. 2024• Position made redundant due to organizational restructuring in August 2024
• Led the strategic development and execution of a global accommodation strategy across 21 international centers, spanning the US, UK, Ireland, Malta, Canada, and South Africa. This involved coordinating efforts across multiple departments, including operations, sales, and student services, to ensure the highest standard of student housing. • Achieved consistent annual improvement in accommodation margins, with increases of 1-2% year-over-year, yielding incremental margin gains of over $500k annually across multiple regions.
• Spearheaded cross-functional collaboration with IT to streamline end-user issues which enhanced operational efficiency and improved student experience.
• Managed relationships with accommodation vendors and housing providers, ensuring a seamless and high-quality housing experience for students. Regularly collected and actioned feedback from students, school staff, and housing partners to continually improve service delivery.
• Negotiated accommodation contracts to maximize profitability while ensuring compliance with local regulations and accreditation requirements.
• Collaborated closely with the marketing department to develop targeted outreach initiatives that highlighted the value of the accommodation product, improving accommodation take-up rates across the centers.
• Provided training, mentorship, and support to center directors and accommodation staff across all regions. Led initiatives focused on improving student satisfaction and operational outcomes, resulting in a measurable increase in occupancy and service quality.
EC English Language CentresNorth America Accommodation Director
Aug. 2019 - Sep. 2022• Developed and implemented comprehensive strategies for optimizing occupancy and student accommodation across North America.
• Improved US accommodation margins from 14.1% in 2019 to 20.1% in 2023, while increasing take-up rates from 45% to 49%. Boosted Canada accommodation margins from 17.6% in 2022 to 21.4% in 2024, generating an additional $200k in annual revenue, with take-up rates holding steady at 44%.
EC English Language CentresRegional Center Director - EC Miami & EC Washington DC
Dec. 2017 - Mar. 2020Miami Beach, FL & Washington, DC• Oversaw both Miami and Washington DC centers, managing academic, student service, and financial operations with a focus on streamlining operations, enhanced student experience and staff performance
EC English Language CentresCenter Director
Oct. 2010 - Dec. 2017Miami Beach, Florida, United States• Built EC Miami from the ground up, including leading lease negotiations, designing floor plans, and establishing staffing models.
• Organized and led Familiarization (FAM) trips for international stakeholders, providing a comprehensive view of the accommodation offerings, which strengthened relationships and led to new business opportunities.
• Managed all aspects of center operations, including academic programming, student services, and staff management.
• Played a key role in securing contracts for EC’s UCLA on-campus summer program, leading to the center’s growth and operational success.
Kaplan International CollegesCenter Director
Mar. 2007 - Oct. 2010Greater Los Angeles Area• Managed all aspects of center operations, including academic programming, student services, and staff management.
• Collaborated with local universities to establish pathway programs and coordinated junior study abroad initiatives.
AEON CorporationWest Coast Recruitment Manager
May. 2005 - May. 2007Los Angeles, California, United States• Managed recruitment across US West Coast & Hawaii for one of the top three private companies providing English education across Japan
• Responsible for all hiring operations, visa application procedures and budgeting for the Los Angeles office
AEON CorporationEnglish Second Language Teacher + Traveling Emergency Teacher
May. 2001 - May. 2005Japan• Delivered English language lessons to adults & children in a private/corporate educational setting.
Fairmont Hotels & ResortsAssistant to the Director of Operations
Jan. 1999 - May. 2001Chicago, Illinois, United States
Swissôtel Hotels & ResortsConcierge
Jan. 1998 - Jan. 1999Chicago, Illinois, United States
Disneyland ParisFront Desk & Group Coordinator
Jan. 1997 - Jan. 1998Paris, Île-de-France, France
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