EC English Language CentresHead of Global Accommodation
Sep. 2022 - Aug. 2024• Position made redundant due to organizational restructuring in August 2024
• Led the strategic development and execution of a global accommodation strategy across 21 international centers, spanning the US, UK, Ireland, Malta, Canada, and South Africa. This involved coordinating efforts across multiple departments, including operations, sales, and student services, to ensure the highest standard of student housing. • Achieved consistent annual improvement in accommodation margins, with increases of 1-2% year-over-year, yielding incremental margin gains of over $500k annually across multiple regions.
• Spearheaded cross-functional collaboration with IT to streamline end-user issues which enhanced operational efficiency and improved student experience.
• Managed relationships with accommodation vendors and housing providers, ensuring a seamless and high-quality housing experience for students. Regularly collected and actioned feedback from students, school staff, and housing partners to continually improve service delivery.
• Negotiated accommodation contracts to maximize profitability while ensuring compliance with local regulations and accreditation requirements.
• Collaborated closely with the marketing department to develop targeted outreach initiatives that highlighted the value of the accommodation product, improving accommodation take-up rates across the centers.
• Provided training, mentorship, and support to center directors and accommodation staff across all regions. Led initiatives focused on improving student satisfaction and operational outcomes, resulting in a measurable increase in occupancy and service quality.