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Work Background
Virginia Department of HealthAdinistrative Specialist II
Aug. 2017 - Aug. 2018Glen Allen, VAPerforms a variety of tasks complying to VDH, OEMS and State regulations.
Coordinate background investigations for EMS agencies/stakeholders statewide.
Receive fingerprint card requests, assign case numbers, input, and track in background Investigations database, and Excel spreadsheets.
Maintain files and records in compliance with OEMS, VDH, state, federal policies and procedures.
Perform general administrative tasks and complete a variety of tasks as assigned.
Used scanner and Google Suite to scan important documents into computer system.
Safeguarded sensitive information via proper handling of confidential documents according to established guidelines.
RetiredRetired
Nov. 2013 - Apr. 2024Midlothian, VA
Office of Inspector General, U.S. Department of the InteriorAdministrative Assistant
Dec. 2002 - Nov. 2013Herndon, Virginia, United Statesrovided widespread administrative support for local office operations and staff across multiple states (CA, CO, GA, MT, NM) from two offices, Reston and Herndon. Worked remotely from home 40%.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Created and maintained databases to track and record audit reports in AutoAudit.
Responsible for audit report preparation, review, and distribution.
Monitored budgets for purchasing, training, contracts, and travel vouchers.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Assisted in developing and maintaining shared Google Website for office personnel training.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
U.S. Army Combined Arms Support Command, Directorate of Public WorksAdministrative Assistant
Apr. 1984 - Dec. 2002Fort Lee, Virginia, United StatesServed as the Director and Deputy Director's secretary working with several Divisions (Housing, Environmental, Logistics, Operations, Master Planning, Job Order Contracting), which include over 200+ personnel.
Provided executive level administrative/secretarial services to the Director and provided direction to subordinate clerical and administrative staff for handling correspondence, project management, payroll, personnel, budget, records management and other administrative responsibilities.
Received, reviewed, and processed all correspondence/documents transmitted through the Director for review, approval, and signature following Army policies and procedures.
Served as the liaison between the management staff and Director by providing accurate, timely information and advice on procedures, reports, requirements, and other matters necessary to implement policies and procedures.
Made travel arrangements for travel, meetings, and community activities.
Maintained time cards, initiated personnel actions, and insured performance appraisals and standards are done on a timely basis.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Developed strategies to streamline and improve office procedures.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Southside Regional Medical CenterMedical Secretary (Part-time)
Apr. 1984 - Apr. 1985Worked part-time setting up new urgent care clinic/center facility for the initial opening.
Demonstrated progressive front desk handling and office management experience in healthcare setting.
Provided patient-centered administrative support, register patients, obtain referrals/recertifications, and collect co-payments.
Checked patient insurance, demographic, and health history to keep information current.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Optimized and managed clinic workflows, patients flows, physicians' schedules, and patient appointments.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Scheduled patient x-rays, CT scans, and other procedures directed by the attending physician.
Organized paperwork such as charts and reports for office and patient needs.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Strong administrative skills in inventory management, accounts receivable, and patient records management.
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