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Work Background
Intel CorporationSoftware Integration Engineer
Jan. 2020 - Feb. 2023Hillsboro, Oregon, United StatesAs a Software Integration Engineer, I was an integral part of a Continuous Integration team responsible for a cross-geo Team City build environment supporting many of Intel's firmware development groups with over 1500 VMs. I developed, tested, and deployed installation packages in response to engineering group needs. The patches were designed with the build service in mind and ran on a live build environment, greatly reducing the need for pool and VMM downtime. I added additional improvements to speed and reliability of the patch deployment process by reducing reboots and making refinements to deployment targets. I documented the patch development flow, including how to perform unit and regression test. I also supported my team by engaging customers on pool related issues and regular pool maintenance.
Intel CorporationLab Manager
Jun. 2016 - Jan. 2020Hillsboro, Oregon, United StatesI managed a Pre-Production Hardware (PPHW) Lab, providing firmware development groups with remote hardware access and control. I created Best Known Methods documentation for system-under-test (SUT), host, and network setups to guide contractors and other departments. I supported and maintained a server farm used for Continuous Integration, including OS patching, debugging, and configuration. Transitioned to dedicated CI server farm support, overseeing its growth from fewer than 50 to over 200 servers. I engineered and deployed Virtual Machine Monitor (VMM) OS and container images. I implemented remote Power Distribution Units (PDUs) to monitor server room conditions like power usage and temperature. I assisted in planning server farm scalability, including space, power, cooling, and networking requirements.
Intel CorporationLab Technician
Sep. 2011 - Jun. 2016Hillsboro, ORIn this position, I characterized Intel's mobile system / subsystem power and thermal properties at various stages, from Alpha to Qualification Sample. Leveraging my creativity and insight, I identified opportunities for quality improvements and operational efficiencies. I was also instrumental in implementing the use of virtual machines for workload testing, further enhancing lab capabilities.
Intel CorporationLab Technician
Jun. 2002 - Sep. 2011Santa Clara, CAAt this earlier stage of my career, I honed my skills by characterizing power, performance, and thermal properties of Intel's mobile product systems, subsystems and components. I also performed competitive product teardowns and instrumentation to produce comparisons. I analyzed and presented clearly summarized findings to stakeholder. I developed PERL-based test automation and managed a lab with over 50 test positions. My responsibilities extended to training internal teams and co-creating workloads and test procedures, which were distributed using virtual machines.
NVIDIAPerformance Test Engineer
Jan. 2001 - May. 2002Santa Clara, CAI provided comprehensive analysis of performance, compatibility, and power consumption characteristics of NVIDIA’s mobile graphics card products and compared them to competitor products.
Created power consumption/performance benchmark data charts for competitive briefs and product launch materials.
I developed a portable method for reviewers to measure power consumption of mobile products.
Created automation for NVIDIA’s benchmark operation and facilitated porting of results to a performance database.
3dfxPerformance Assurance Manager
Jun. 1999 - Dec. 2000San Jose, CAManaged a performance lab with 2 people and 15+ machines.
Provided performance data via internal web site for 3dfx and competitor products on different platforms to engineering and marketing groups.
Researched and acquired the hardware and software necessary to fulfill my support roadmap.
Developed, automated, and implemented test plans.
Worked with Automate.
MetabyteMember of Technical Staff
Oct. 1996 - Mar. 1999Fremont, CAKey contributor to establishment of Metabyte's Quality Assurance department.
Responsible for drafting up test plans for a variety of graphics and sound card device drivers and associated applications under Windows 3.1, Windows 95/98, Windows NT 3.1/4.0
Tracked, duplicated, and validated customer issues.
Worked closely with customers and engineering staff on debugging driver failures and verifying fixes
Performed WHQL certification testing.
Responsible for justifying and acquiring manpower, systems, and other resources for the QA department
Assisted the Wicked3D Board Company (a division of Metabyte) with setting up the technical support department, beta programs, performance analysis (benchmarks), technical documentation, user manuals, and mailing lists.
Served as interim Technical Support Manager and Product Manager for the Wicked 3D Board Company.
Hercules Computer TechnologyProduct Specialist
May. 1994 - Oct. 1996Fremont, CAImplemented quality assurance procedures for Hercules graphics card device drivers and associated software.
Created and maintained beta programs.
Responded to technical problems from technical support staff and major OEM/distributor accounts
Maintained benchmark operation.
Created and managed the Hercules CompuServe forum, web site/BBS maintenance, and represented Hercules at trade shows.
Media VisionTechnical Support Representative
Dec. 1993 - May. 1994Milpitas, CAPerformed telephone support for the company’s nationwide customer base
Led customers through troubleshooting procedures, corrective actions, and issued Return Material Authorizations as needed.
Utilized strong knowledge of computer hardware, the company's wide array of multimedia products, DOS, Windows, other Media Vision and third-party software.
Intel CorporationValidation Technician
Aug. 1993 - Oct. 1993Santa Clara, CAPerformed test setup, failure analysis, accurate data collection, and routine test of 80386, 80486, and Pentium microprocessors in a research and development environment.
Worked with Slumberger S9000/UNIX, Trillium/UNIX/Aegis, and Genesis/XENIX testers, Hand socket, JLSI and Thermo-Stream handlers.
Quest Micro ServiceField Technician
Aug. 1992 - Jun. 1993Oakland, CAProvided on-site customer service to the company's many clients throughout the San Francisco Bay area.
Implemented troubleshooting skills in the repair of IBM and clone personal computers, Apple computers, and a variety of peripherals, including printers and monitors.
Employed knowledge of DOS, Windows, Apple System software, and a large spectrum of diagnostic programs.
Performed software installation, data backup, restoration, and recovery.
Data Products MaintenanceService Technician
Apr. 1992 - Jul. 1992Irwindale, CAPerformed in-house troubleshooting, repair, and maintenance of IBM and clone computers, Apple computers, and various printers.
Utilized component-level troubleshooting skills to repair a variety of monitors.
Exercised knowledge of DOS, Windows, and many diagnostic programs.
US ArmyCommunication Subsystem Repairer (33P)
Feb. 1989 - Dec. 1991Schofield Barracks, HIPerformed analog/digital component-level troubleshooting and repair on various microprocessor-based communication systems.
Rendered scheduled checks and services, including calibration, in accordance with technical specifications.
Installed and repaired Ethernet and Token Ring Local Area Networks.
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