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Work Background
Expert Data SystemsSmall Business Owner
Apr. 2024Fairfax County, Virginia, United StatesOwner / operator at Expert Data Systems. Specializing in providing tailored IT solutions for small nonprofits. Leveraging Open Source applications and developing custom software projects to enhance organizational efficiency. Passionate about delivering high-quality support and innovative technology solutions to help clients achieve their goals.
Turnberry SolutionsProject Manager Program Management Office
Oct. 2023 - Feb. 2024On assignment at Fannie Mae, Reston VAManaged a program that is part of a multiyear initiative to develop a new forecasting system for Fannie Mae. Managed multiple projects, in Agile and Waterfall methodologies, including sprint planning, status reporting, risk management & issues resolution
ShipMonkProject / Program Manager
Jul. 2021 - Jun. 2023Miami-Fort Lauderdale AreaManaged a portfolio of software development projects, integrating ShipMonk clients with 3rd party EDI network providers • Created, managed, and executed project plans from requirements definition, to SOW reviews, the build-test-deploy phases, and concluded with project closeout and billing
• Defined project scope, goals, and deliverables in collaboration with senior management and stakeholders
• Coordinated resources & established deadlines
• Tracked the progress of projects and published regular status reports
• Performed risk management assessments and identified issues. Worked with stakeholders to develop and execute mitigation plans
• Effectively communicated program-level status to multiple stakeholders at varying levels within the organization and on the client side
Freedom MortgageProgram Manager
Dec. 2020 - Jul. 2021Cherry Hill, New JerseyManaged a portfolio of projects in a program dedicated to enhancing the company’s mortgage origination platform • Managed the full life cycle of multiple projects, in Agile and Waterfall methods
• Responsible for leading a combination of planning and execution of activities related to the delivery of projects and financial/budgeting activities • Led scoping and requirements definition process while coordinating across multiple stakeholders • Accountable for the success of multiple projects within a given timeline and budget, the creation and maintenance of status reports, while proactively managing issues and risks
Radial Inc.Technical Account Leader (Portfolio Manager)
May. 2005 - Apr. 2020King of Prussia, Pennsylvania, United StatesEnhanced operations efficiencies & profitability for Radial’s key accounts by leading technology initiatives from pre-sales engagement through deployment. Successfully deployed complex projects by working closely with clients, technology teams, 3rd party vendors, fulfilment operations and call centers. • Managed staffing, budget, schedule, risk, and quality aspects for all portfolios’ projects
• Supervised and guided tech project teams utilizing approved SDLC and Agile methodologies
• Responsible for gathering, tracking, and documenting project requirements across multiple, complex environments
• Developed Statement of Work (SOW) documents and facilitated review cycles and approvals by the client, technology leadership, Finance and Legal
• Deployed large, multi-tier, and multi-vendor e-commerce projects, including international order fulfillment, consistently delivering projects on time, within scope, budget, and quality
• Managed a large initiative, enabling Radial clients to sell on Amazon, eBay, and other marketplaces
• Facilitated integrations with Salesforce Commerce Cloud, supporting interfaces into Radial’s OMS, WMS, Payment, Tax and Fraud systems
Sovereign BankSenior Project Manager – Network Services Group
Apr. 2004 - Apr. 2005Reading, Pennsylvania, United StatesManaged a web hosting migration project to a load-balanced IIS server cluster, providing a high-availability environment and DR recovery time of less than 4 hours
WSFS BankIT Director
Dec. 2001 - Mar. 2004Wilmington, Delaware, United States• Supervised staff of 10 associates and managed a $1.3 million annual budget
• Initiated and successfully executed the deployment of 250 desktop computers and 50 new servers
• Deployed critical Disaster Recovery initiatives (DR site and WAN backup), reducing the DR budget
• Supported Internet Banking and wsfsbank.com hosting
• Managed Helpdesk operations and Disaster Recovery program implementation
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