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Work Background
Haley's Flooring and InteriorsData Entry Specialist
Jan. 2022Responsible for entering all cabinets, hardware, and laminate tops into RFMS software to create contracts or add to existing contracts.
Collects all information provided for job sites via Google Drive, emails, and other software.
Enters all information and material to new and existing contracts.
Collaborates with team members daily to
ESSSpecial Education Paraprofessional
Jan. 2021 - Dec. 2022Provided support to my assigned student who was in the general education classroom by assisting in their supervision, care, and instruction.
Worked in a self-contained classroom and assisted in implementing each student's learning plan with adaptations and modifications. Provided feedback to administration and teachers.
Collaborated with teams of teachers to provide the best support to each student.
Assisted their team of teachers in working with all students in the classroom.
BBVA in the USASR Risk Analyst
Jan. 2019 - Dec. 2021Identified and assessed risks for the Independent Sales Organizations (ISO).
Researched ISOs and their merchants before boarding.
Monitored all data daily to be able to observe any significant changes in the portfolio
BBVA in the USAMerchant Financial Services-Cardbrand Oversight & Compliance Liaison
Jan. 2016 - Dec. 2019Developed strategies, processes, and plans to minimize operational, credit, regulatory and reputation risk exposure while achieving key performance metrics for merchant services and business partners. Responsible for risk audits, cardbrand oversight, and compliance with ISO Programs.
Completed weekly and monthly reports containing and developing key risk indicators (KRI) and reporting on chargebacks, fraud, write offs, and data breaches,
BBVA in the USAMerchant Financial Services-Relationship & Partner Manager
Jan. 2013 - Dec. 2016Energetic team player who ensured customer satisfaction by establishing a positive rapport with clients and building a relationship as their trusted advisor by managing complex and routine inquiries. Reduced card fraud, risk exposure, improved processing operations, and increased operating revenue.
Managed and maintained business relationships with top clients with $2.4 million plus in credit card revenue.
Supported a portfolio that averaged 101 active merchants including 661 locations with a sales volume of $479,000,000.
BBVA in the USAAccount Executive
Jan. 2011 - Dec. 2013Provided superior customer service with efficiency while demonstrating attention to detail and innovation in resolving high-risk, complex issues.
Performed due diligence on clients' portfolios to identify areas of weakness.
Directly responsible for my assigned portfolio of the Recourse Program by being the sole contact for my clients and their customer base.
BBVA in the USAData Entry Payment Specialist
Jan. 1999 - Dec. 2011Payment processing for billing service
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