BCMG Insurance BrokersCustomer Service Officer
Jun. 2024 - Jul. 2024Kingston, JamaicaCore Responsibilities:
* Handled incoming calls, assessed client needs, routed calls to appropriate staff.
* Performed administrative duties, including the handling of incoming and outgoing letters and drafting emails * First point of contact for clients and visitors to the organization
* Updated system information
Additional duties and highlights:
* Logged Cover Notes for Audit in Excel
* Located and updated missing client/account emails * Demonstrated quick learning and efficient task completion including updating 700 records in 11 days.