Soho HouseFront of house, Member Liaison & Events Manager
Aug. 2009 - Jul. 2011Electric HouseElectric House – a private members club on Portobello road, serves a more creative spirited clientele. (eg. Actors, designers and the creative media industry). It strongly focuses on the member experience, and continually strives to exceed expectations with consistency in its service and great food. There are currently around 25,000 members of the Soho House group today and counting • Front of House Manager - In charge of ensuring an extremely high level of service in the Club’s reception area. Knowing all members by name, job and connecting with them on a personal level whilst still maintaining a professional relationship. Manager of 8 staff members on reception, rota, payroll, appraisals, mentoring • Member relations – sit on the committee meetings to decide on new intake of members and if any members should have their membership expired due to bad behaviour etc. Networking and seeking out new members for the houses • Events Management – organiser of client and member events held at the club plus working on the planning team for the House Festival annual Soho House event in Chiswick