Chick-fil-A Murfreesboro, TNFront of House Director
Apr. 2022 - Mar. 2023Murfreesboro, Tennessee, United StatesIn April of 2022, I was transferred over from our more community based store on Memorial Boulevard to our interstate location on Old Fort Parkway. Here I was given control over the whole Front of House. This role was a real test of everything I had learned up to that point. I had previously learned about our interviewing process and how to narrow and select different candidates, but in this role, I was given access to hire and approve new and incoming candidates as I saw fit. Also here I began to learn how we budget, track, and account for each and every single piece of our front facing business from our sales number to our customer survey tracking to even our food cost and IPO reports. I was given a lot of control and permission to knowledge that I could learn how to affect and create real change. Here, I also and most importantly learned what it meant to really see the business from an outside perspective and how to really take a step back and learn how to trust and build a team that can carry on longer after you are gone.