Black Sea Shipping CoLogistics Branch Manager
Jun. 2023Riyadh, Saudi ArabiaManaged and motivated employees to be productive and
engaged in work.
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Engage and motivate Freight Forwarding team through coaching,
performance management and appraisal techniques.
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Ensuring maximum operational effectively & efficiency across all
aspects of the freight operations
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Ensuring the Department is meeting KPI's & budgetary
requirements.
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Manage shipments end-to-end from booking at origins to delivery
for ocean, air and domestic shipments.
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Communicate all expectations to carriers – paying extra
attention to special requirements, assuring carrier can meet all
requirements.
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Receive and process various documents for accuracy, which
requires operational knowledge of customers, carriers, and
procedures.
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Address various internal and external customer questions and
concerns regarding shipments, billing, status, services, carriers,
and other needs; forward complex or escalated customer needs
as appropriate.
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Assist with running and summarizing operational reports and
details; present information to co-workers or supervisors are
needed.
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Interface with airlines, ocean shipping, truck and related
carriers to understand requirements.
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Assist with preparing information required for quotes or address
potential services; may provide more standard to complex
quotes.
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Develop working relationships with internal and external
customers, assist with account management such as maintaining
customer profiles, details and service needs.
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