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Work Background
fileAIScaled Customer Success Specialist
Nov. 2024
IKIGAI SGBusiness Development Manager
Jul. 2023 - Aug. 2024Singapore, Singapore- Led the development and launch of the company’s website, enhancing online visibility.
- Secured high-potential leads, expanding the firm's investment pipeline.
- Represented the firm at networking events, fostering investment opportunities.
- Conducted startup evaluations to assess investment potential.
TEG SportEvent Management Intern
May. 2023 - Aug. 2023Singapore- Assisted in organising the Singapore Festival of Football 2023.
- Supported logistics for participating clubs, including hotels and transportation.
- Managed accreditation needs and provided on-site event support.
Stranger SoccerProject management and International Expansion Intern
May. 2022 - Oct. 2022Singapore- Coordinating and executing various key business development and customer growth
initiatives
- Maintaining strong relationships with top customers and potential license partners
- Managing ad hoc projects in marketing, customer service, and international expansion
- Periodically serving on the front lines of the customer experience, as an “Official Host” of
a few football games each week
Singapore Sports HubCustomer Service Officer
May. 2021 - May. 2022Singapore- Attend to inquiries and feedback received in person and via telephone calls and emails
via CRM.
- Assist customers with facility bookings, and program registration, and handle over-the
counter payment collections via POS and OBS.
- Assisting in the daily operation of the venue.
- Well-versed in safety procedures and handling incident reports.
National University Health SystemService Associate
Mar. 2020 - May. 2021SingaporeAssisted in smooth operation by ensuring that visitors were able to visit their patients,
through helping with registration and providing directions.
Intercruises Shoreside and Port ServicesCheck in agent
Jan. 2020 - Mar. 2021SingaporeRegistration, Customer service.
National University Health SystemDental Assistant
Jan. 2020 - Apr. 2020Singapore- Required to assist the dentist in dental procedures.
- Assisting patients with their after treatment advice.
- Keeping dental records of patients.
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