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Work Background
Scaled Customer Success Specialist
fileAIScaled Customer Success Specialist
Nov. 2024
Business Development Manager
IKIGAI SGBusiness Development Manager
Jul. 2023 - Aug. 2024Singapore, Singapore- Led the development and launch of the company’s website, enhancing online visibility. - Secured high-potential leads, expanding the firm's investment pipeline. - Represented the firm at networking events, fostering investment opportunities. - Conducted startup evaluations to assess investment potential.
Event Management Intern
TEG SportEvent Management Intern
May. 2023 - Aug. 2023Singapore- Assisted in organising the Singapore Festival of Football 2023. - Supported logistics for participating clubs, including hotels and transportation. - Managed accreditation needs and provided on-site event support.
Project management and International Expansion Intern
Stranger SoccerProject management and International Expansion Intern
May. 2022 - Oct. 2022Singapore- Coordinating and executing various key business development and customer growth initiatives - Maintaining strong relationships with top customers and potential license partners - Managing ad hoc projects in marketing, customer service, and international expansion - Periodically serving on the front lines of the customer experience, as an “Official Host” of a few football games each week
Customer Service Officer
Singapore Sports HubCustomer Service Officer
May. 2021 - May. 2022Singapore- Attend to inquiries and feedback received in person and via telephone calls and emails via CRM. - Assist customers with facility bookings, and program registration, and handle over-the counter payment collections via POS and OBS. - Assisting in the daily operation of the venue. - Well-versed in safety procedures and handling incident reports.
Service Associate
National University Health SystemService Associate
Mar. 2020 - May. 2021SingaporeAssisted in smooth operation by ensuring that visitors were able to visit their patients, through helping with registration and providing directions.
Check in agent
Intercruises Shoreside and Port ServicesCheck in agent
Jan. 2020 - Mar. 2021SingaporeRegistration, Customer service.
Dental Assistant
National University Health SystemDental Assistant
Jan. 2020 - Apr. 2020Singapore- Required to assist the dentist in dental procedures. - Assisting patients with their after treatment advice. - Keeping dental records of patients.
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