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Work Background
Self EmployedAdministrative Assistance | Temporary Agency Professional
Aug. 2024Rochester, NYI seek opportunities to grow small to medium businesses to support customer service, office administration, organizational skills, and applying front-facing phone etiquette. Recognized as a 'builder' and cohesive part of any onsite or remote team, I bring dedication, professionalism, quality assurance, and teamwork to every role.
EXL HealthProofreader Audit Coordinator 1
Mar. 2024 - Aug. 2024New Jersey, United StatesAnalyzed over 1,000 electronic health records documents monthly, to identify quality discrepancies, enhancing accuracy by 25%, while modifying Excel workbooks and accessing electronic medical information to uphold payment reimbursement letter integrity. With a focus on accuracy, I upgraded training manuals and standard operating procedure guides, alongside proofreading and editing content.
Virtual Vocations, Inc.Job Quality Specialist
May. 2021 - Jan. 2024Eugene, Oregon, United StatesEvaluated ChatGPT supplied content, editing grammatical errors, job titles, punctuation, and spelling, while completing 100% of quality assurance quotas, revamping employer role descriptions, and launching virtual job postings on a daily basis. Crafted job abstracts through copy editing and proofreading, achieving 99% style adherence and elevating content accuracy and clarity per creation standards.
YPC MediaOutside Production Assistant
Mar. 2015 - Jul. 2018Rochester, NYDeveloped visually engaging PowerPoint slides for a series of promotional videos; updated company websites with concise content revisions that increased user engagement on the site by approximately 40%. Composed SEO-rich meta descriptions, added image galleries and designed ads, proofread website copy while growing online presence and generating a 30% increase in page visits.
• Designed ‘About Us’ business presentations to convert to 30 second videos on Vimeo
Strickland Fine ArtsContent Operations Coordinator
Jul. 2013 - Apr. 2014Greenville, NCEdited a community visual arts venue website, creating a 40% growth in event attendance and online presence. Optimized electronic newsletter content to drive brand awareness and increase gallery exhibit attendance, resulting in a 20% boost in website traffic and visitor engagement.
DollarSaver MagazineAd Content Creator and Sales Assistant
Mar. 2009 - Apr. 2013Greenville, North Carolina, United StatesSelling ad space and executed quarterly letters to corporate contacts, creating a 20% growth in franchise advertisers. Coordinated ad layout placement and proofread final direct mail magazine PDFs, resulting in a drastic 95% reduction in errors, while ensuring seamless publication production.
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