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Work Background
Sky New ZealandSenior Product and Proposition Lead - Commercial
Apr. 2023Reporting to the GM for TV & Broadband I developed and executed customer growth plans, achieving subscription and revenue growth for a portfolio serving 500k+ customers and generating $500M+ annually. End-to-end go-to-market execution for digital platforms, including product launches and subscription growth strategies.
Sky New ZealandHead of Sport Streaming - Product
Mar. 2021 - Mar. 2023Auckland, New ZealandReporting to the Chief Customer officer. Collaborating with all business functions, I led the acquisition efforts for Sky Sport Now (Streaming) subscription product, managed customer retention strategies, and successfully launched Sky Sport Now on a new streaming platform accessible via Mobile, TV, and Web apps. • Increase subscriber growth by 100k+ • Established and defined content strategy and product proposition.
• Oversaw content publishing operations and roster management. • Monitored market trends and competitor performance to improve content strategy.
• Leveraging data analytics to track user behavior and evaluate platform performance.
Sky New ZealandLead, Product - Sport Streaming
Sep. 2019 - Apr. 2021I lead the Product & Platform team, encompassing platform capabilities across video delivery, content promotion, customer experience and backend services that powered sport streaming services for Sky. My team's focus was on supporting and enabling Sky Sport Now’s premium fan engaging application in market, as well as creating new businesses opportunities for the future.
Sky New ZealandProduct Owner - Delivery
Jul. 2017 - Aug. 2019Owned the roadmap and backlog for Sky’s streaming apps Sky Go, Sky Sport Now, Highlights, Olympics Video Player, Rugby Pass. Lead multiple cross functional teams of indirect reports during the course of projects to drive delivery. Developed business requirements and product specifications whilst working closely with stakeholders at various levels in the organisation. Champion for the customer by collaborating with design and customer insights team to develop user stories, wireframes and workflows that solved problems for users.
FiservTest Analyst/Business Analyst
Jun. 2011 - May. 2017Auckland, New ZealandWorked in an agile environment to deliver financial banking services for 5 million+ users. I Identified bugs and issues within systems and applied troubleshooting techniques for mitigation purposes. Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches. Assessed software bugs and compiled findings along with suggested resolutions for development team members. Played a key role in the development of functional documentation, facilitating the management of changes, support of delivery and the resolution of problems as they emerged.
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