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Work Background
Senior Manager for Participant Engagement
Cook Inlet Tribal Council, Inc.Senior Manager for Participant Engagement
Aug. 2023 - Aug. 2024Anchorage, Alaska, United States
Navigation Manager - Administrative
Cook Inlet Tribal Council, Inc.Navigation Manager - Administrative
Sep. 2022 - Jan. 2024Anchorage, Alaska, United States
Education Specialist
State of Alaska Department of CorrectionsEducation Specialist
Mar. 2021 - Oct. 2022Anchorage, Alaska, United States
Office Manager
State of AlaskaOffice Manager
Dec. 2019 - Mar. 2021Anchorage, Alaska, United StatesI managed the day to day office work for the Anchorage office for Alaska Medicaid. I managed 4 employees in customer service while maintaining clear communication between Alaska Medicaid and its people. I was the only employee deemed “essential” and managed the office solely during the pandemic.
Business Account Manager - Government
Verizon WirelessBusiness Account Manager - Government
Jul. 2016 - Mar. 2019Anchorage, Alaska AreaI support all business/government sales and service for Verizon Wireless accounts in Alaska and Hawaii. While doing this I drive opportunity and deliver results for my customers.
Master Trainer
Verizon WirelessMaster Trainer
Jul. 2011 - Jul. 2016My focus is on leadership management and project management. I worked with 47 vendor customer service call centers around the world and organized all training initiatives and certifications. I travelled 95% of my job and built relationships all over the world.
Master Trainer
Verizon WirelessMaster Trainer
Jan. 2005 - Jul. 2016Franklin, TennesseeI am responsible for the day to day training implementation to 35 Vendor call centers for Verizon customer service.
Lead Trainer
Afni, Inc.Lead Trainer
Aug. 1999 - Jan. 2005My responsibilities were to train new hire employees for the Verizon project. I also worked to ensure agents were trained on all continuing education projects.
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