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Work Background
Cook Inlet Tribal Council, Inc.
Senior Manager for Participant Engagement
Aug. 2023 - Aug. 2024
Anchorage, Alaska, United States
Cook Inlet Tribal Council, Inc.
Navigation Manager - Administrative
Sep. 2022 - Jan. 2024
Anchorage, Alaska, United States
State of Alaska Department of Corrections
Education Specialist
Mar. 2021 - Oct. 2022
Anchorage, Alaska, United States
State of Alaska
Office Manager
Dec. 2019 - Mar. 2021
Anchorage, Alaska, United States
I managed the day to day office work for the Anchorage office for Alaska Medicaid. I managed 4 employees in customer service while maintaining clear communication between Alaska Medicaid and its people. I was the only employee deemed “essential” and managed the office solely during the pandemic.
Verizon Wireless
Business Account Manager - Government
Jul. 2016 - Mar. 2019
Anchorage, Alaska Area
I support all business/government sales and service for Verizon Wireless accounts in Alaska and Hawaii. While doing this I drive opportunity and deliver results for my customers.
Verizon Wireless
Master Trainer
Jul. 2011 - Jul. 2016
My focus is on leadership management and project management. I worked with 47 vendor customer service call centers around the world and organized all training initiatives and certifications. I travelled 95% of my job and built relationships all over the world.
Verizon Wireless
Master Trainer
Jan. 2005 - Jul. 2016
Franklin, Tennessee
I am responsible for the day to day training implementation to 35 Vendor call centers for Verizon customer service.
Afni, Inc.
Lead Trainer
Aug. 1999 - Jan. 2005
My responsibilities were to train new hire employees for the Verizon project. I also worked to ensure agents were trained on all continuing education projects.
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