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Work Background
AriseCustomer Service Support Specialist
Nov. 2023United States• Provided exceptional customer service support by assisting callers with product information and order inquiries.
• Investigated missing orders and followed company policies to ensure customer satisfaction.
• Adjusted points as needed to resolve customer issues efficiently.
Apex SystemsContent Moderator
Jun. 2021 - Oct. 2023United States
ShowingTimeAppoinment Specialist
Mar. 2016 - Nov. 2018Chicago, ILAnswer incoming calls from real estate professionals about showing properties.
Teleperformance, USATechnical & Customer Support Specialist
Sep. 2013 - Jan. 2015Assist in resolving customer issues involving account subscriptions, device setup and troubleshooting.
Family DollarAssistant Store Manager/Customer Service
May. 2012 - Mar. 2013LaGrange, NC/Augusta,GAOpen & close store
Maintain records/receipts
Plan schedules Handle customer transactions
Assists in maintaining store cleaniliness
Stocking shelves
Provide customer assistance
Zodiakz Custumz designsScreenprinter
Oct. 2010 - Jul. 2017Create new designs.
Plan marketing strategies.
Produce quality samples.
BRITTHAVEN OF SNOW HILLDietary Aide
Jun. 2009 - Sep. 2010Inspect meals served to patients with prescribed diets and for standards, compliance, and appearance.
* Answered telephone and intercom calls an relayed information to kitchen concerning meal changes, complaints, and patient discharge.
* Prepare and deliver formula and special nourishments to designated areas and patients.
* Process new diets and changes to orders as required.
* Maintain areas for state mandated inspections.
ICUBABenefits Specialist
Feb. 2007 - Aug. 2007Troubleshoot benefit services for customers. * Provide a superior level of customer service. * Process benefit claims * Instruct on uses of benefit programs * Provide detailed reports of benefit usage * Provide technical support for online account management. * Post deposits to appropriate benefit account. * Maintain information on website.
Pinnacle Financial CorporationLoan Specialist
Nov. 2004 - Feb. 2006Receive files for Investors and prepare for trade or resale. * Audit files for accuracy on legal information. * Prepare files for shipment * Request necessary forms for missing documents * Manage data reports for management on what is being shipped.
Starwood VacationDocument Processor I
May. 2004 - Sep. 2004Input contracts into system * Proof all sales to make sure price corresponds with property * Verify all information is correct * At times use a Zon machine to withdraw funds for clients purchases * Make sure that title docs were correctly typed * Account for all posted monies & transfers for previous owners
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