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Work Background
Financial TimesOffice Manager
Jan. 2023 Manage office operations, including budget oversight, procurement, and vendor management, ensuring efficient use of resources and adherence to financial guidelines.
Provide administrative support to the local correspondent, assisting with scheduling, correspondence, and travel arrangements.
Facilitate translation services, particularly from Arabic, to support communication efforts within the bureau and with external partners.
Cultivate and maintain relationships with part-time colleagues based in the West Bank, Gaza, and Jerusalem, fostering collaboration and coordination.
Implement office policies and procedures to optimize workflow and enhance productivity, contributing to a positive work environment.
Collaborate with cross-functional teams to support special projects and initiatives as needed, demonstrating flexibility and adaptability during heavy news cycles.
Transportation – Jerusalem Support & Data Analyst Technology
Jun. 2021 Provided technical support to clients utilizing transportation technology solutions, addressing inquiries, and troubleshooting issues promptly to ensure seamless operations.
Utilized data analysis techniques to extract insights from large datasets, identifying trends, anomalies, and opportunities for optimization.
Developed and maintained reporting dashboards to visualize key performance indicators (KPIs) and provide actionable insights to stakeholders.
Collaborated with cross-functional teams including software developers, product managers, and customer success teams to enhance product functionality and user experience.
Conducted regular audits of data quality and integrity, implementing corrective measures as necessary to ensure accuracy and reliability.
Assisted in the implementation and configuration of transportation technology solutions, ensuring alignment with client requirements and industry best practices.
Provided training and guidance to clients on the use of transportation technology platforms, empowering them to leverage the full capabilities of the solutions.
Participated in meetings and workshops to gather requirements, discuss project progress, and propose enhancements to existing systems.
SANDEMANs NEW Europe ToursCountry Manager
Nov. 2019 - Jun. 2021Jerusalem Led the overall operations of Sandemans New Europe in Jerusalem, overseeing all aspects of business activities including sales, marketing, operations, and customer service.
Developed and executed strategic plans to drive business growth, increase market share, and achieve revenue targets.
Managed a team of staff, providing leadership, guidance, and training to ensure high performance and adherence to company standards.
Built and maintained strong relationships with key stakeholders including local partners, suppliers, and regulatory authorities.
Implemented effective marketing strategies to promote Sandemans' tours and services, resulting in increased brand awareness and customer acquisition.
Monitored market trends and competitor activities, identifying opportunities for differentiation and innovation.
Ensured the delivery of high-quality customer experiences through effective tour operations, guest engagement, and feedback management.
Implemented process improvements and operational efficiencies to optimize resources and streamline business operations.
April ToursSales Marketing Manager
Jan. 2019 - Jun. 2019Jerusalem Promote and market the business to new or niche markets
Sell travel customised tour packages
Liaise with travel partners, including airlines and hotels, to manage bookings and schedules
Manage CRM and provide sales reports to head office
Develop marketing plans, including market analysis, marketing strategies, planning, and budgeting for the company and each of the different divisions
Responsible for company PR, events, exhibitions and sponsorships
Norwegian Refugee CouncilHR Officer
Apr. 2017 - Dec. 2018Jerusalem Managed recruitment processes including job postings, resume screening, interviewing, and candidate selection, ensuring compliance with organizational policies and legal requirements.
Coordinated new employee onboarding and orientation programs, facilitating smooth integration into the organization and providing necessary training and resources.
Handled employee relations issues, conducted investigations, and provided guidance to managers and staff on HR policies, procedures, and best practices.
Administered benefits programs including health insurance, retirement plans, and leave management, addressing employee inquiries and resolving issues in a timely manner.
Maintained accurate employee records and HR databases, ensuring data integrity and confidentiality.
Assisted in the development and implementation of HR policies, procedures, and initiatives to enhance organizational effectiveness and employee engagement.
Conducted training sessions on topics such as diversity and inclusion, sexual harassment prevention, and performance management.
Prepared and analyzed HR metrics and reports to monitor key performance indicators and identify areas for improvement.
Supported HR projects and initiatives as assigned by the HR Manager, contributing to the achievement of departmental goals and objectives.
A. Sbitany & Sons Co. Ltd.HR Administrator
Jul. 2013 - Apr. 2017 Assisted in the administration of HR functions including payroll processing, employee benefits enrollment, and attendance tracking.
Managed employee records and HR databases, ensuring accuracy, confidentiality, and compliance with data protection regulations.
Coordinated the recruitment process by posting job openings, scheduling interviews, and conducting background checks for potential candidates.
Prepared employment contracts, offer letters, and other HR-related documents, ensuring compliance with company policies and legal requirements.
Assisted employees with inquiries related to HR policies, benefits, and procedures, providing prompt and courteous assistance.
Supported HR managers in the implementation of HR initiatives and programs aimed at enhancing employee engagement and retention.
Participated in HR projects such as performance appraisal cycles, employee training programs, and compliance audits.
Filter QueenHR & Marketing professional
Jan. 2012 - Jun. 2013 Manage administrative functions within the department to include assisting the HR Manager with recruitment, hiring, and completion of the new-hire administration processes.
Maintained data integrity of compensation, administration, position control, and job descriptions
Assisted with Marketing and Sales, recruitment and employment activities to include requirements gathering from senior staff, sourcing, application/résumé screening, interview scheduling, and reference checking.
Fitness FirstMembership Consultant
Jun. 2008 - Jun. 2009Mecca Mall• Administration services
• Contacting customers and giving presentations about the gym through appointments
• Customer Advisory services and suggesting most suitable membership
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