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Work Background
AccentureTechnology, Strategy and Advisory Manager
Jun. 2022 - Jan. 2025Chicago, Illinois, United StatesPartnered with clients to shape and steer technology-enabled, large-scale transformations. Defined a standardized, scalable, and flexible resource and capacity management process for an Enterprise Project Management Office. Conducted over 15 Stakeholder and client interviews to identify and document business gaps that led to over 25 findings for short- and long-term business improvements. Used the gap analysis findings to advise and execute a medium to long-term technology transformation roadmap.
AccentureTechnology Strategy and Advisory Consultant
Dec. 2020 - May. 2022Streamlined Agile and team management processes for clients to enhance and maintain their health insurance claims processing systems. Provided Agile coaching and acted as a Scrum Master and Agile Subject Matter Expert (SME) for over five teams, which included development, business analysis, and portfolio directors. Clarified and designed process improvement techniques to address bottleneck issues in clients' Agile operations, utilizing industry best practices, effective Agile Methodologies, and forecasting trends. Responsible for complex solution deliverables that led to the creation of a new Agile Playbook, which was implemented at the enterprise level for all Agile teams. Engaged directly with clients and conducted training sessions on new Agile working methods for more than 200 team members.
AccentureSenior Consulting Analyst
Dec. 2019 - Nov. 2020Chicago, Illinois, United StatesResponded to client inquiries by researching and creating issue trees, wireframes, and solution diagrams to address their challenges. Continuously improved my understanding of industry trends through direct client interactions and collaboration with functional experts to produce client deliverables.
AccentureConsulting Analyst
Sep. 2018 - Nov. 2019Tampa/St. Petersburg, Florida AreaSupported Product and Portfolio Managers in transforming business needs into effective solutions through functional and technical methods. Defined and designed a structure for a Product Council, which validated high-value executive ideas quarterly that led to IT product development. Identified key trends and analyzed client data to provide valuable insights into product delivery while creating deliverables that enhanced overall project and business outcomes.
CP Corp, Inc.Software and Hardware Technician
Apr. 2018 - Aug. 2018Guaynabo, PRProvide tier I and tier II technical support to customers as needed. Perform tasks such as remote and phone assistance, racking, cabling, basic configuration, computer and hardware installation, and any other assigned technical task.
Blue Ocean Industries, LLCService Desk Technician
Jan. 2018 - Mar. 2018Guaynabo, Puerto RicoProvided software and hardware technical support to core business applications of small and medium businesses for improved system stability.
Cardinal HealthJr. Software Analyst
Jul. 2017 - Dec. 2017Puerto RicoOptimized global customer data using automation database cleanup tools in MySQL to compare and improve data validity for executive reporting, reducing reporting time from over two days to ten minutes.
Office of the Comptroller of Puerto RicoTechnician of Information Systems
Aug. 2016 - Jun. 2017San Juan, PRMaintained the main VB.NET application used for their core business across various frameworks. Develop and manage the main intranet SharePoint site using HTML, CSS, JavaScript, and Bootstrap for the IT department. Supported internal staff IT requests, providing the necessary technical assistance. Oversaw Microsoft SQL databases, ITIL, and batch jobs for existing applications to maintain system stability.
Office of the Comptroller of Puerto RicoProgrammer Analyst Intern
Jun. 2016 - Jul. 2016San Juan, PRAssist in the maintenance and testing of various web-based applications; develop and maintain web pages in using Visual Basic, .NET, HTML, CSS and Bootstrap; assist the programmer analyst in any special projects; and any other assigned tasks.
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