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Work Background
First Command Financial Services, Inc.System Administrator
Jan. 2020Dallas/Fort Worth Area
First Command Financial ServicesSharePoint Administrator / Systems Administrator
Dec. 2016 - Jan. 2024Dallas/Fort Worth Area
Sunset Logistics, Inc.Systems Administrator / Help Desk Manager
Sep. 2013 - Nov. 2016Dallas/Fort Worth Area✰ Expertly administered servers, workstations, network security devices and mobile devices for more than 500 users.
✰ Installed and maintained hardware and software applications for workstations and servers to ensure maximum system reliability.
✰ Project lead on company wide Printer Consolidation (PrC) initiative that showed an immediate 65% cost savings to the company.
✰ Collaborated with executive management and department leaders to proficiently assess system capacity needs.
✰ Administrated and maintained environment security, and skillfully managed security alerts and daily data backups.
✰ Architected, installed, configured and managed help desk ticketing system, remote desktop support appliance, endpoint protection and anti-malware application to ensure maximum system uptime.
✰ Served as tier 2 and tier 3 help desk support, proficiently resolving issues in a timely manner.
✰ Managed the timely recovery of data lost from software crashes or hardware failures.
✰ Provided printer and cell phone support to ensure all technical needs were exceeded.
✰ Functioned as SharePoint site developer to enhance organizational efficiency.
AE Business SolutionsI.T. Systems Administrator
Feb. 2012 - Oct. 2013Madison, Wisconsin Area✰ Employed extensive technical skills to support the full suite of internal IT systems, developing and maintaining all systems, applications, security and network configurations, and deskside computer support for more than 100 employees and consultants.
✰ Expertly troubleshot network performance and created/maintained the company’s disaster recovery plan.
✰ Implemented upgrades, patches, new applications and hardware to ensure maximum system reliability.
✰ Provided complete technical support and guidance to end users to enhance end-user productivity.
✰ Operated as project lead on server migration and on research and implementation of a Help Desk ticketing system.
✰ Provided user management, internal and hosted backup support, and internal server and software
troubleshooting/patch management to ensure maximum system uptime.
✰ Managed all notification alerts, ensuring resolution in a timely manner.
✰ Effectively administered firewall for network and wide area network.
Spectrum BrandsProject Coordinator
Jan. 2010 - Dec. 2012✰ Directed IT and administrative support to the vice president and staff of the sales and marketing department, ensuring all technical needs were exceeded.
✰ Proficiently functioned as first point of contact for desktop support for executives and staff.
✰ Planned, executed and finalized projects on time and within budget and scope objectives, including acquiring resources and coordinating efforts of team members.
CUNA Mutual GroupProject Coordinator
Jul. 2007 - Dec. 2010✰ Provided direct IT and administrative support to two vice presidents and two directors in the finance department.
✰ Built and maintained all SharePoint sites within the corporate tax, finance operations and internal controls departments to enhance organizational efficiency.
✰ Developed various databases and forms to increase departmental productivity.
Computer Doctors ExpressIT Support Specialist / Owner
Jan. 2005 - Dec. 2013✰ Provided exceptional customer service while delivering small business and personal computer services.
✰ Supplied needs assessment, hardware and software acquisitions, installation on wired/wireless networks and one-on-one training to enhance client satisfaction.
✰ Offered virus and spyware detection and eradication, hardware upgrades, diagnostics and repair, data backup, disk recovery, website design, project management and software application training, ensuring all technical needs were exceeded.
The Toro CompanyIT Coordinator
Jan. 2000 - Dec. 2004✰ Provided fundamental support to the company’s technology department to enhance organizational productivity.
✰ Maintained the site’s server and workstation computers, including creating databases for increased productivity, desktop support for 20 workstations, backup of servers, and implementing new software and upgrades.
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