Harold’s ChickenAssistant Manager
Sep. 2014 - Dec. 2016Lead by example, fostering a positive and productive work environment for all staff members. Oversee staff scheduling, ensuring adequate coverage for all shifts. Conduct performance reviews and provide ongoing coaching and development for assigned staff. Assist with the recruitment, onboarding, and training of new employees. Maintain a safe and clean work environment, ensuring compliance with all health and safety regulations. Manage inventory control, including ordering food, supplies, and equipment. Contribute to cost control measures by minimizing waste and maximizing efficiency. Address guest concerns promptly and professionally, ensuring a high level of customer satisfaction. Assist with managing the restaurant opening and closing procedures. Handle cash transactions, process payments, and ensure accurate record-keeping. Contribute to the development and implementation of restaurant policies and procedures. Maintain a strong understanding of the restaurant menu and beverage program.