Requests
2
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Regions BankVP, Treasury Management Implementation Manager at Regions
Sep. 2021• Streamline and standardize operational processes through analysis and procedural development
• Foster a culture of learning and innovation within the team to enhance employee engagement and discover new ways to improve card program implementations • Optimize workflows with a key stroke reduction of 40% to achieve greater effectiveness and reduce errors
BBVA in the USAVP, Commercial Payment Solutions Implementation Manager
Oct. 2018 - Sep. 2021Decatur, Alabama Area• Lead the team responsible for implementing & supporting the Commercial Card product suite
• Actively partner with Technical Implementations, Sales, & Account Managers to chart a strategic path for implementing new clients & growing existing relationships
• Develop interdepartmental knowledgebase directory, providing a reference point and FAQ for team members
• Created & launched client training processes & procedures
BBVA CompassVP Commercial Card Client Services
Jul. 2016 - Oct. 2018Decatur, Alabama Area• Dual manager for both Supplier Enablement & Customer Service
• Responsible for operational excellence, quality assurance, employee training, & compliance
• Engage in bi-annual partner policy & compliance review
• Establish ongoing analysis of data & statistical forecast reporting for resource allocation
BBVA CompassBRS - Commercial Card Support
Jan. 2013 - Jul. 2016Decatur, Alabama Area• Provide phone & email support for internal & external partners
• Coordinate payment processing & reconciliation for clients
• Develop & execute response protocol for 3rd party compromises
• Produce actionable recommendations & tactical decisions
BBVA CompassRelationship Manager
Aug. 2010 - Jan. 2013• Manage a portfolio of 125 active clients with 750 locations & $100MM+ in volume.
• New account implementation & training both remote & on-site
• Documentation collection & analysis for chargebacks & pre-arbitrations
BBVA CompassRisk Analyst & Client Support
Mar. 2007 - Aug. 2011• Responsible for reviewing daily processing files for high risk transactions
• Undertake documentation collection and analysis for chargebacks and pre-arbitration
• Establish payment solutions and collection efforts for past due clients
Intch is a Professional Networking App for the Future of WorkSee more people like Ayla on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1792444 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
374709 people
17
Assistant manager
15
Operations and project manager
17
Business Analyst