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Work Background
Regions BankVP, Treasury Management Implementation Manager at Regions
Sep. 2021• Streamline and standardize operational processes through analysis and procedural development
• Foster a culture of learning and innovation within the team to enhance employee engagement and discover new ways to improve card program implementations • Optimize workflows with a key stroke reduction of 40% to achieve greater effectiveness and reduce errors
BBVA in the USAVP, Commercial Payment Solutions Implementation Manager
Oct. 2018 - Sep. 2021Decatur, Alabama Area• Lead the team responsible for implementing & supporting the Commercial Card product suite
• Actively partner with Technical Implementations, Sales, & Account Managers to chart a strategic path for implementing new clients & growing existing relationships
• Develop interdepartmental knowledgebase directory, providing a reference point and FAQ for team members
• Created & launched client training processes & procedures
BBVA CompassVP Commercial Card Client Services
Jul. 2016 - Oct. 2018Decatur, Alabama Area• Dual manager for both Supplier Enablement & Customer Service
• Responsible for operational excellence, quality assurance, employee training, & compliance
• Engage in bi-annual partner policy & compliance review
• Establish ongoing analysis of data & statistical forecast reporting for resource allocation
BBVA CompassBRS - Commercial Card Support
Jan. 2013 - Jul. 2016Decatur, Alabama Area• Provide phone & email support for internal & external partners
• Coordinate payment processing & reconciliation for clients
• Develop & execute response protocol for 3rd party compromises
• Produce actionable recommendations & tactical decisions
BBVA CompassRelationship Manager
Aug. 2010 - Jan. 2013• Manage a portfolio of 125 active clients with 750 locations & $100MM+ in volume.
• New account implementation & training both remote & on-site
• Documentation collection & analysis for chargebacks & pre-arbitrations
BBVA CompassRisk Analyst & Client Support
Mar. 2007 - Aug. 2011• Responsible for reviewing daily processing files for high risk transactions
• Undertake documentation collection and analysis for chargebacks and pre-arbitration
• Establish payment solutions and collection efforts for past due clients
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