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Work Background
Seneca Real Estate Services, Inc. (SRS)Head of Business Intelligence
Jan. 2022Los Angeles, California, United States
The Brick Media GroupMedia Operations & Technology
Jan. 2022
Test ProManual QA Tester
Jan. 2021 - Mar. 2021New York, New York, United States• Test mobile web applications, using operating system platforms and different types of devices.
• Perform compatibility testing with various mobile handsets to ensure that functionality works as expected.
• Manually test applications against written test plans.
• Utilize JIRA to log and track defects and test cases.
• Attend Daily Standup meetings.
• Collaborate with Team, Product Management and Developers on various projects.
• Find cases and reproduce issues reported by Software Engineers or stakeholders.
• Execute test cases through Zephyr.
• Work with product team to design and run tests for applications.
• Provide guidance in planning, status and retrospective meetings.
Diversified.Field Operations Coordinator
Aug. 2017 - Jun. 2019Kenilworth, New Jersey- Coordinate Managed Service for major retail locations and financial institutions - Work with technicians, engineers, project and program managers to maintain digital signage networks nationwide
Diversified.Field Operations Coordinator
Jul. 2017 - Jan. 2022
Tallen Technology RentalsLogistics Coordinator
May. 2015 - Jul. 2017Iselin, New Jersey• Provide top of the line audio visual equipment and production needs for all events as requested by clients worldwide. • Use Microsoft Excel, CRM, and ERP systems to create, edit, and structure orders as well as to maintain up to date database of all our clients. • Create orders tailored to our client’s expectations and booking them with reliable third party vendors to make sure all equipment is delivered on time and event runs smoothly. • Monitor issues such as safety concerns or licensing issues and take the appropriate reports and action in a timely fashion. • Work with domestic and foreign vendors to negotiate pricing to keep project in/under budget while meeting client deadlines. • Oversee The Time Delivery of Equipment; maintain Delivery Schedules and Track Deliveries to Ensure Deliveries Are Met. • Solve potential logistic issues before/after they happen. • Communicate and maintain good relationships with all clients and vendors. • Assist in monthly and quarterly reports of the number of jobs from each client. • Handle all billing related issues with vendors and assigned projects with clients. • Create, review, and track all invoicing accurately and on time. • Handle a high level of emails while working on multiple projects for clients
US Sports InstituteBasketball Coach
Apr. 2015 - Aug. 2015
Sports195Intern
Sep. 2013 - Dec. 2013New York, NYUnderstand the layout of the Web-based platform and what was required to populate profiles. Logged and reported bugs to stakeholders. • Performed Adhoc testing of web application on different browsers (desktop & mobile)
• Used an operating system built-in tool for capturing screenshots
• Attended daily stand-up meetings
• Worked with Test documentation: defects, test plans, checklists.
• Created/ edited content to profiles
• Designed and implement strategies for generating additional content
• Maintain current, accurate content and generate reports on any and all missing data from existing profiles
• Coordinate with content management, product development, and design, Business Development team for their product needs, for their clients’ product needs, and to keep them up to date on the website's progress
Big Apple BasketballIntern
Jun. 2013 - Aug. 2013• Press Release: Capture, document and communicate news worthy events, updates, and on the BAB website to share engagement, activities and testimonies that demonstrate impact and success and promote the brand.
• Statistical Analyst: Create and report statistical results, in the form of graphs, charts, and tables to help identify patterns and trends and inform decision making. Including but not limited to player stats, scores, team rankings, etc.
• Social Media: Identify and utilize Social Media Platforms (Facebook, Youtube, Twitter, Instagram, Vine, etc.), to frequently share highlights and updates to inform and increase viewership, awareness, audiences, and supporters as financial contributors.
• Assist in Coaching: Work with BAB coaches to support summer coaching basketball drills and provide skill development to athletes one-on-one and/or as a collective team.
• Event Planning: Support BAB leadership in the planning, coordinating and preparing for various basketball events
The Millennium GroupLead Mail Clerk/ Switchboard Representative
May. 2010 - Jan. 2015• Manage satellite locations; train new team members
• Receive, process and deliver "secured" packages
• Sort, organize and distribute domestic and international mail
• Handle customer service inquiries at Service Window and through Service Calls
• Use FedEx, UPS and USPS Mail Process Software Programs
• Working with colleagues to ensure customer experience consistently exceeds expectations
• Managing customer service inquires via multiple facets of communication, including telephone, email, and face-to-face using Siebel
• Researching customer complaints/issues, identifying root cause to develop long-term solutions
• Ability to engage and defuse stressful interactions in fast-paced environment
• Professional and mature demeanor; sound judgment and commitment to quality of work, consistently resulting in increased accountabilities throughout work experiences
• Help management team with quarterly reports/presentations
• Run daily reports on multiple user profiles to determine any errors that occur
• Frequently managing operations of satellite locations independently
• Training new team members in various work experiences
• Open establishment and manage Reception Service Area
• Ensure compliance of quality standards for all work sites managed
• Maintain documentation logs and metrics • Act as administrator for management.
Franklin Township RecreationBoys Jr Basketball Coach (Seasonal)
Jan. 2009 - Jun. 2021Somerset, New Jersey• Successfully manage various interactions with parents, co-workers and administrators as Coach for Youth Teams
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