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Work Background
Darkhorse Tech, Inc.Project Manager
Jun. 2024United States•Successfully manage multiple projects • Be fully commercially accountable in the delivery of quality customer and internal projects. • Enter, update, and manage project plans, schedules, and expenditures in ConnectWise PSA/Project Management tool. • Schedule, attend, take notes, and send out updates for project team and client-facing meetings. • Prepare presentations and organize project deliverables, materials, and agendas for project kick-offs, project status (internally and client facing), and project close out meetings. • Document and follow up on important actions and decisions from meetings. • Look to improve processes and focus on the evolution of delivery quality • Identify, manage, and mitigate risks or issues that may impact project delivery, proactively addressing any deviations from the project plan. • Generate weekly progress reports to ensure project delivery meets quality standards and aligns with client expectations. • Implement process automation and optimization using the latest technology. • Working with outside 3rdparty vendors as needed to set up configuration, what is needed from IT - communicate back to client • Facilitate stand-up meetings with the project team and lead client onboarding. • Collaborate with internal teams to allocate necessary resources for project implementation and support. • Conduct and implement lessons learned, ensuring ongoing success for managed services. • Initiate and manage work plans. • Meet with sales and IT head to understand project scope, estimates, and goals • Oversee the implementation and development of projects, ensuring customer satisfaction. • Maintain awareness of clients' needs and project parameters to avoid interference with business operations. • Ensure proper documentation of new environments and official transition & handoff to the support team. • Lead, manage, and hold accountable the project team, ensuring efficiency and completion of project objectives and deliverables.
AgreeYa SolutionsScrum Master
Aug. 2022 - Jun. 2024• Facilitated Agile development practices and Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Mentored a cross functional team of 15 resources to deliver quality products which led to over $3million in revenue
• Coached Teams on Scrum practices, which resulted to improved estimating by 70%
• Helped team members, stakeholders and customers understand the agile values, principles and practices
• Monitored team performance and metrics, identified areas for improvement, and implemented strategies to optimize team efficiency
• Work with teams, Stakeholders, other Scrum Masters and leaders to foster a culture that supports respect, focus, courage, openness, and commitment
ClearOne AdvantageJr Scrum Master
Nov. 2018 - Jul. 2022• Developed relationships across 14 business units to ensure cross functional collaboration on company projects
• Coached Teams on Scrum practices, which resulted to improved estimating by 70%
• Coordinated with other Scrum Masters and Agile coaches to identify and implement best practices and process improvement
• Led the team in removing impediments and resolving conflicts, enabling the team to deliver on commitments and achieve project objectives.
Bob Bell Nissan & Kia of BaltimoreQuality Assurance Specialist
Jul. 2017 - Nov. 2018• Conduct secondary reviews of the Underwriting function, Payment Resolution function, and Quality Settlements function for internal business and compliance requirements
• Preparing and implementing quality assurance policies and procedures
• Performing routine inspections and quality tests
• Identifying and resolving workflow and production issues
• Ensuring that standards and safety regulations are observed
• Addressing and discussing issues and proposed solutions with superiors
• Documenting quality assurance activities and creating audit reports
• Making recommendations for improvement
• Creating training materials and operating manuals
• Review files for all departments to ensure agents are meeting compliance and business requirements
• Review uploaded documents and/or clip recordings for completion and validity
• Complete IA forms and provide feedback
• Monitor departments for quality assurance and training purposes
• Review client accounts to verify all information is accurate
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