Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Darkhorse Tech, Inc.Project Manager
Jun. 2024United States•Successfully manage multiple projects • Be fully commercially accountable in the delivery of quality customer and internal projects. • Enter, update, and manage project plans, schedules, and expenditures in ConnectWise PSA/Project Management tool. • Schedule, attend, take notes, and send out updates for project team and client-facing meetings. • Prepare presentations and organize project deliverables, materials, and agendas for project kick-offs, project status (internally and client facing), and project close out meetings. • Document and follow up on important actions and decisions from meetings. • Look to improve processes and focus on the evolution of delivery quality • Identify, manage, and mitigate risks or issues that may impact project delivery, proactively addressing any deviations from the project plan. • Generate weekly progress reports to ensure project delivery meets quality standards and aligns with client expectations. • Implement process automation and optimization using the latest technology. • Working with outside 3rdparty vendors as needed to set up configuration, what is needed from IT - communicate back to client • Facilitate stand-up meetings with the project team and lead client onboarding. • Collaborate with internal teams to allocate necessary resources for project implementation and support. • Conduct and implement lessons learned, ensuring ongoing success for managed services. • Initiate and manage work plans. • Meet with sales and IT head to understand project scope, estimates, and goals • Oversee the implementation and development of projects, ensuring customer satisfaction. • Maintain awareness of clients' needs and project parameters to avoid interference with business operations. • Ensure proper documentation of new environments and official transition & handoff to the support team. • Lead, manage, and hold accountable the project team, ensuring efficiency and completion of project objectives and deliverables.
AgreeYa SolutionsScrum Master
Aug. 2022 - Jun. 2024• Facilitated Agile development practices and Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Mentored a cross functional team of 15 resources to deliver quality products which led to over $3million in revenue
• Coached Teams on Scrum practices, which resulted to improved estimating by 70%
• Helped team members, stakeholders and customers understand the agile values, principles and practices
• Monitored team performance and metrics, identified areas for improvement, and implemented strategies to optimize team efficiency
• Work with teams, Stakeholders, other Scrum Masters and leaders to foster a culture that supports respect, focus, courage, openness, and commitment
ClearOne AdvantageJr Scrum Master
Nov. 2018 - Jul. 2022• Developed relationships across 14 business units to ensure cross functional collaboration on company projects
• Coached Teams on Scrum practices, which resulted to improved estimating by 70%
• Coordinated with other Scrum Masters and Agile coaches to identify and implement best practices and process improvement
• Led the team in removing impediments and resolving conflicts, enabling the team to deliver on commitments and achieve project objectives.
Bob Bell Nissan & Kia of BaltimoreQuality Assurance Specialist
Jul. 2017 - Nov. 2018• Conduct secondary reviews of the Underwriting function, Payment Resolution function, and Quality Settlements function for internal business and compliance requirements
• Preparing and implementing quality assurance policies and procedures
• Performing routine inspections and quality tests
• Identifying and resolving workflow and production issues
• Ensuring that standards and safety regulations are observed
• Addressing and discussing issues and proposed solutions with superiors
• Documenting quality assurance activities and creating audit reports
• Making recommendations for improvement
• Creating training materials and operating manuals
• Review files for all departments to ensure agents are meeting compliance and business requirements
• Review uploaded documents and/or clip recordings for completion and validity
• Complete IA forms and provide feedback
• Monitor departments for quality assurance and training purposes
• Review client accounts to verify all information is accurate
Intch is a Professional Networking App for the Future of WorkSee more people like Danielle on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
312003 people
17
Assistant manager
17
Sr Director, Customer Support
21
Technical Support Engineer - L2 @ Axis Communications / 2N
28529 people
23
Director of Business Development @ Sycle
15
Principal
15
Executive Assistant @ Pfizer Inc.