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Work Background
Vertikal6Service Coordinator
Apr. 2024Warwick, Rhode Island, United StatesVertikal6 elevates technology solutions with our guiding principle: Technology. Elevated. Established in 2002, we redefine what it means to be an IT-managed service provider. We specialize in transformative services, including a robust managed service suite, bespoke website development, comprehensive e-commerce solutions, custom software development, and innovative digital marketing. Our commitment extends beyond typical IT support; our mission is to meticulously assess our clients' needs, create a strategic roadmap to enhance operational maturity, and transform their operations and business for sustained success. Not only is Vertikal6 committed to innovation and client satisfaction, but we also bring enterprise-class capabilities to clients’ organizations.
Thundermist Health CenterEHR Applications Specialist Level II
Jun. 2020 - Apr. 2024United StatesPrimary support for the EHR system: Orchestrated all aspects of the application, ensuring compliance, stability, and user satisfaction.
Optimized EHR performance: Maintained system through proactive bug fixes, enhancements, and helpdesk ticket resolution. Participate in root cause analysis for productivity improvement. Collaborate for issue resolution with internal users and external partners. Interact with the EHR vendor for advanced troubleshooting and maintenance planning.
Proven Leader: Coached EHR Application Specialists, prioritizing customer service.
Championed EHR innovation: Researched, tested, and implemented new features and upgrades, improving user experience and workflow efficiency. Effective Trainer: Created user guides and training materials. Conducted training, empowering end-users with new functionalities.
Improved user access: Seamlessly onboarded staff and providers, ensuring access to EHR, ePrescribing, and interface functionalities.
Optimized Lab Interfaces: integrated and maintained external lab interfaces.
Experienced Auditor: Experience in healthcare and IT-related audits.
Delivered impactful projects: Defined requirements, specifications, test plans, and training materials for projects, ensuring alignment with business objectives.
Skills and Achievements: Excellent communication and troubleshooting skills. Strong knowledge of healthcare processes and EHR software. Demonstrated ability to manage multiple tasks in a high-pressure environment.
Thundermist Health CenterPhone Medical Assistant
Nov. 2019 - Jun. 2020United StatesProvided timely and empathetic support to patients: Responded to incoming calls, addressed inquiries with accuracy and compassion, de-escalated concerns, and ensured patient satisfaction.
Streamlined patient care through Telephone Encounters: Created and updated comprehensive electronic documentation capturing essential information and decisions, facilitating efficient triage and follow-up.
Collaborated with RNs for effective triage: Partnered with nurses to assess patient needs, prioritize urgent cases, and provide accurate care.
Maintained accurate and up-to-date patient records: Updated vaccination information promptly, ensuring medication safety and adherence to immunization schedules.
Planned Parenthood of Southern New England, Inc.Advanced Clinic Assistant
Jul. 2015 - Sep. 2019Providence, Rhode Island AreaCoordinated patient intake: Efficiently checked in patients, verifying demographics and insurance information while ensuring a welcoming and positive first impression.
Delivered comprehensive clinical support: Performed phlebotomy, assisted with medical procedures (including in-office procedures and outpatient surgical procedures), provided patient consultations, took vital signs, ran point-of-care tests, and offered compassionate care under physician supervision.
Provided compassionate and knowledgeable care to trans and gender non-conforming patients: Spearheaded the effort to establish hormone therapy at our facility. Addressed specific needs and concerns with sensitivity and expertise.
Managed front desk operations effectively: Ensured timely and accurate delivery of provider orders, prescriptions, prior authorizations, labs, clinical documents, messages, and notes Maximized revenue and ensured compliance: Accurately processed patient billing and coding, adhering to all regulations and guidelines.
Expanded clinic resources and fostered community engagement: Successfully interviewed, recruited, and organized multiple volunteers, interns, students, and residents, building strong relationships with schools and agencies.
Maintained a well-stocked and efficient office environment: Ordered and managed office supplies, optimizing inventory levels and minimizing waste.
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